At a Glance
- Tasks: Support customer service and learn hands-on skills in housing.
- Company: Home Group, a welcoming and inclusive employer.
- Benefits: Earn while you learn with a competitive pay and recognised qualification.
- Other info: Hybrid working with dedicated mentor support and protected study time.
- Why this job: Kickstart your career with real responsibilities and growth opportunities.
- Qualifications: No prior experience needed, just a willingness to learn.
The predicted salary is between 22400 - 24800 € per year.
Housing Apprentice – OPEN ONLY to current customer or previous customers
Watford - Hybrid working from our office in Welwyn Garden City
Hourly Pay: £10.85 to £12.71 dependent on age
37.5 hours per week
15-month fixed-term apprenticeship with progression opportunities available for successful candidates.
At Home Group, we believe everyone deserves a safe place to call home – and a great place to build their career. Our apprenticeships are a big part of how we do that. This Housing Apprentice role is a brilliant opportunity to earn while you learn, gain a recognised qualification, and build real skills in housing and customer services. You don’t need previous experience in housing or the workplace – we’re looking for potential, curiosity and a willingness to learn. We’ll support you every step of the way.
Why choose a Home Group apprenticeship?
- Get paid while gaining a fully funded, industry-recognised qualification
- Dedicated mentor and on-the-job support from day one
- Protected study time built into your working week
- Access to the same benefits, awards and recognition as permanent colleagues
- A welcoming, inclusive culture where you can be yourself
- Real opportunities to progress into a permanent role and continue your career with us.
Our customer only apprenticeships are open to all ages and backgrounds, whether you’re starting out, changing direction, or returning to work.
About the role
As a Housing Apprentice, you’ll be a valued member of the team, learning by doing and supporting colleagues with meaningful, hands-on work. No two days are the same, and you’ll be trusted with real responsibilities while being fully supported as you develop.
You’ll learn how to:
- Support and deliver a high level of customer service
- Customer/colleague interactions
- Systems, processes or technical learning
- Contributions to services or communities
What qualification will you gain?
Housing or Customer Services related qualification
Level 2 apprenticeship delivered by an approved apprenticeship training provider.
You’ll combine on-the-job learning with structured study, building skills and confidence that will support your long-term career.
What happens next?
We’re proud of our track record in supporting apprentices to progress. Many of our apprentices move into permanent roles or continue their development through high-level apprenticeships or professional qualifications. This is more than a job; it’s a pathway into a career.
Who we’re looking for
We’re looking for people who:
- Are keen to learn and develop new skills
- Share our values and want to make a difference
- Are organised, curious and willing to ask questions
- Enjoy working with people and being part of a team
You don’t need previous experience in housing; we’ll support you every step of the way!
Stronger together
Home Group is proud to be an inclusive employer. We welcome applications from people of all backgrounds and identities and are committed to creating a workplace where everyone feels they belong.
Find out more
Click APPLY NOW to see our Housing Apprentice Level 2 Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait, get your application in. If you need any adjustment during the recruitment process, please let us know, we’re happy to help.
Apprentice Housing - Customer Only in Welwyn Garden City employer: Home Group
Home Group is an exceptional employer that prioritises the growth and development of its apprentices, offering a supportive and inclusive work culture. With a hybrid working model from our Welwyn Garden City office, apprentices benefit from dedicated mentorship, protected study time, and real opportunities for career progression, all while earning a competitive wage. Join us to gain valuable skills in housing and customer service, and be part of a team that values your potential and encourages you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Housing - Customer Only in Welwyn Garden City
✨Tip Number 1
Get to know the company! Research Home Group and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Be yourself! Home Group values authenticity, so don’t be afraid to let your personality shine through. Share your passion for learning and how you can contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and the benefits of joining Home Group right there.
We think you need these skills to ace Apprentice Housing - Customer Only in Welwyn Garden City
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for learning and customer service shine through in your application. We want to see that you're excited about the opportunity to grow with us and make a difference in people's lives.
Tailor Your Application:Make sure to customise your application to highlight how your experiences, even if they're not directly related to housing, align with the skills we're looking for. We love seeing how your unique background can contribute to our team!
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your story and what makes you a great fit for our inclusive culture at Home Group.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to becoming a Housing Apprentice!
How to prepare for a job interview at Home Group
✨Know Your Stuff
Before the interview, take some time to research Home Group and their values. Understand what they stand for, especially their commitment to providing safe homes and supporting apprentices. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Your Curiosity
Since they're looking for potential and a willingness to learn, prepare some thoughtful questions about the apprenticeship. Ask about the training process, mentorship opportunities, or how success is measured in the role. This demonstrates your eagerness to grow and engage with the team.
✨Be Yourself
Home Group values inclusivity and authenticity, so don’t be afraid to let your personality shine through. Share your experiences, even if they’re not directly related to housing. Highlight your teamwork skills and any customer service experiences you might have had, as these are key to the role.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common interview questions, especially those related to customer service and teamwork. Practising your responses can help you feel more confident and articulate during the actual interview.
