Tenancy Sustainment Partner

Earn up to £30,445 per year, plus 34 days leave (rising to 39) and health cash plan worth over £1140. Permanent, full time (37.5 hpw). Scotland.

You’ll support people across Scotland, helping them stay safe, settled and connected. You spend time with customers in their own homes, listen to what is really going on, and turn that into clear, practical plans that make life feel more manageable. If you want a role with real purpose, strong relationships, and the chance to see everyday progress that matters, this is work you can feel proud of.

What you’ll do:

• Work closely with customers in their homes to understand what could be putting their tenancy at risk, listening carefully and agreeing simple, realistic plans that feel right for them.
• Provide steady support to help customers manage daily challenges, attend important appointments, and take steps to reduce the risk of homelessness over time.
• Build strong links with internal colleagues and external partners so customers get joined up support quickly, without repeating their story or falling through gaps.
• Act as a trusted voice for customers in meetings, sharing clear information about risks, progress and needs while keeping dignity and respect at the centre of every conversation.
• Work alongside community based colleagues to help customers feel more connected, opening doors to learning, training and local opportunities that build confidence and independence.
• Keep clear, accurate records of contact, actions and outcomes, making sure safeguarding concerns are raised early and colleagues can always see the full picture.

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s Great Places to Work!

You have:

• Experience supporting people with a range of needs, including complex situations.
• You use warmth, patience and good judgement to build trust and create person centred plans.
• A strong understanding of tenancy sustainment, including the pressures that can put a home at risk and how early support can prevent problems becoming crises.
• Confidence working with different agencies and partners, sharing information safely and contributing clearly to joint discussions focused on the best outcome for customers.
• A calm, organised approach that helps you manage changing priorities, respond well in pressurised situations, and keep support consistent even when things feel tough.
• The ability to advocate for customers, recognising that everyone’s situation is different and taking a fair, respectful approach no matter who you are working with.
• A good grasp of digital tools to record work, communicate with colleagues and stay on top of learning, alongside a full UK driving licence and access to a suitable vehicle for travel across Scotland.

You’ll work Monday to Friday. This is a hybrid role, but we see you spending the majority of time in the community in customer homes. As the role is across Scotland, you will have the ability to manage your diary to deliver services to support customers. We do get together regularly for training and team meetings.

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”).
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more.
• Matching pension contribution (up to 7% and life insurance of 3x basic salary).
• Instant pay access with Stream.
• 800+ discounts on shops, holidays, days out, tech and more.