At a Glance
- Tasks: Oversee maintenance works, manage complaints, and ensure customer satisfaction.
- Company: Join a top-rated employer focused on employee wellbeing and community impact.
- Benefits: Competitive salary, health cash plan, pension contributions, and 800+ discounts.
- Other info: Flexible working arrangements with opportunities for training and progression.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in maintenance oversight and strong communication skills required.
The predicted salary is between 30600 - 32000 £ per year.
Salary circa £30,600 to £32,000 pa negotiable based on skills and experience plus health cash plan.
Temporary 12 month contract, full time (37.5 hpw) covering Kent, East Sussex, West Sussex and parts of Surrey.
Home, a place where you belong. If you’re tired of jobs where customers feel like an afterthought, this is your switch. Join us and make sure every repair and maintenance job feels right for the people living there. You’ll be the voice of the customer, solving problems before they elevate, taking ownership of complaints and fixing issues fast. With clear, simple communication, you’ll shape better ways of working and go home each day knowing you’ve made a real difference.
What you’ll do:
- Oversee maintenance works and make sure quality standards are met.
- Manage complaints and disputes quickly and keep accurate records with strong admin skills.
- Act as the key contact for customers during repairs and resolve issues fast.
- Represent the customer voice with contractors and internal teams.
- Analyse feedback and data to drive improvements in service delivery.
You’ll have the freedom to shape your diary and the backing of a brilliant team. We’ll invest in your career with training and progression opportunities, so you can grow with us. Be part of one of the UK’s top 10 Great Places to Work!
You have:
- Experience overseeing maintenance works through to successful completion.
- Excellent communication skills to explain technical details in clear, simple language.
- Strong stakeholder skills and confidence to hold others to account.
- Great organisational and administration skills with attention to detail.
- Tenacity to resolve complex complaints and keep customers at the heart.
Your patch covers Kent, West Sussex, East Sussex and parts of Surrey. To get around, you need a vehicle insured for business use - we pay your mileage. You’ll work a mix of days in the community, with flexibility to work from home or at one of our offices near you. Monday and Friday with flexibility built in. You need a Basic DBS check that we pay for.
What’s in it for you?
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- 800+ discounts on shops, holidays, days out, tech and more.
- Top 20 in the UK for Wellbeing.
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
Temporary Estate Liaison Officer employer: Home Group
Home Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a competitive salary, generous benefits including 34 days of leave and a health cash plan, as well as the flexibility of hybrid working, this role in Newcastle upon Tyne provides a meaningful opportunity for solicitors to thrive in housing litigation while enjoying a balanced lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Estate Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to making every repair and maintenance job feel right for customers. Tailor your answers to show you’re the perfect fit!
✨Tip Number 3
Practice your communication skills! Since this role is all about clear and simple communication, try role-playing common interview questions with a friend. This will help you articulate your thoughts and showcase your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Temporary Estate Liaison Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Temporary Estate Liaison Officer role. Highlight your experience in overseeing maintenance works and managing complaints, as this will show us you understand what we're looking for.
Show Off Your Communication Skills:Since excellent communication is key for this role, use clear and simple language in your application. We want to see how you can explain complex issues in a way that’s easy to understand, just like you would with our customers.
Highlight Your Organisational Skills:We love candidates who are organised and detail-oriented. Make sure to mention any relevant experience you have with admin tasks or managing multiple stakeholders, as this will demonstrate your ability to keep everything running smoothly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Home Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Temporary Estate Liaison Officer. Familiarise yourself with overseeing maintenance works, managing complaints, and representing the customer voice. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively explained technical details in simple terms. Think about times when you've resolved disputes or complaints, and be ready to discuss these experiences during the interview.
✨Demonstrate Your Organisational Skills
Highlight your strong organisational and administrative skills by discussing how you manage your time and keep accurate records. You might want to share specific tools or methods you use to stay organised, as this will show that you can handle the demands of the role.
✨Emphasise Customer-Centric Mindset
This role is all about putting customers first, so be prepared to talk about your tenacity in resolving complex complaints. Share examples where you've gone above and beyond to ensure customer satisfaction, and explain how you plan to keep customers at the heart of your work.
