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- Tasks: Support vulnerable customers during night shifts, ensuring safety and security.
- Company: Join Home Group, a caring organisation dedicated to supporting those with complex needs.
- Benefits: Enjoy 34 days leave, health cash plan, and over 800 discounts on shopping and experiences.
- Why this job: Make a real difference while working in a diverse and supportive team environment.
- Qualifications: Calm under pressure, excellent communication skills, and a passion for helping others.
- Other info: Work a 4 on, 4 off night shift pattern with regular training provided.
The predicted salary is between 24638 - 24638 £ per year.
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Job Description – Supported Housing Concierge (251294)
Location: Middlesbrough
Type: Permanent, Part-time (35 hours per week) working a 4 on, 4 off pattern
Pay: £12.60 per hour, Salary £24,638 per annum [pro rata], sleep-in payment, and great benefits including Health Cash Plan
About the Role
Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job! If you’re as energised as a new Duracell bunny with the alert skills of a meerkat, this is the job for you!
We’re looking for new Supported Housing Concierges to join our growing teams. Here at Home Group, we look after our vulnerable customers, including those with complex care needs. Your role will be to ensure our customers are safe, our buildings are secure and pleasant, and that we maintain good relations with our neighbors.
Typical Shift
If you want a quiet and calm night security job, then this is not the job for you! There is more involved than just monitoring CCTV or patrolling the premises. You’ll be the first line of support for our customers when wider team support isn’t available.
You’ll manage health and safety, patrol to check fire doors, and ensure everything is locked and secure. You’ll need to think quickly and handle situations on the spot, such as investigating suspicious activity or raising the alarm when necessary. Additionally, you may help with maintaining cleanliness, so being comfortable with cleaning tasks is important.
What You Bring
- Calmness under pressure with excellent communication skills
- A passion for supporting vulnerable individuals, possibly with experience in public service or the military
- Good interpersonal skills and keen observation to notice behavioral changes
- Ability to intervene sensitively when needed
- A team player who can also work independently, with support from the wider team including out-of-hours emergency support
Note: Due to current sponsorship certificate limits, we cannot offer sponsorship to external candidates for this role. This is under regular review.
Our Team
You’ll join Sarah and the team at Single Key, passionate about delivering excellent service. Bring your unique skills and experience to make a real difference for our customers. Our team is diverse and supportive, helping you settle in and thrive.
Job Details
Working 4 nights on, 4 nights off on a rolling rota from 21:45 to 08:15. Regular training and team meetings will be scheduled. You should be comfortable using technology to monitor CCTV and update records. An Enhanced DBS check will be required, which we will pay for.
Our Values
We believe in creating a workplace where everyone can be themselves. Our diversity networks and support systems help us foster an inclusive environment. We’re committed to making Home Group a great place to work!
What’s In It For You?
- 34 days leave (including bank holidays and a \’me day\’), increasing to 39 days, plus time off for volunteering
- Health Cash Plan saving you up to £1,140 annually, covering dental, optical, prescriptions, and more
- Over 800 discounts on shopping, holidays, and days out
- Opportunities for career growth within the organization
- Supportive tools and initiatives to promote wellbeing
If you need reasonable adjustments during the recruitment process, please contact recruitment@homegroup.org.uk.
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Supported Housing Concierge employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supported Housing Concierge
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Supported Housing Concierge. Understanding the nuances of managing health and safety, as well as providing support to vulnerable individuals, will help you demonstrate your suitability for the role during any discussions.
✨Tip Number 2
Highlight any relevant experience you have in public service or similar roles. If you've worked in environments that require calmness under pressure or quick decision-making, be ready to share those experiences in conversations with our team.
✨Tip Number 3
Showcase your interpersonal skills by engaging with our community. Attend local events or forums related to housing or support services to network and learn more about the challenges faced by vulnerable individuals, which can give you an edge in understanding our customers' needs.
✨Tip Number 4
Be prepared to discuss how you would handle specific scenarios that may arise on the job. Think about potential situations involving security or customer support, and consider how you would approach them to ensure safety and maintain a positive environment.
We think you need these skills to ace Supported Housing Concierge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Supported Housing Concierge. Highlight your relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your communication skills, ability to work under pressure, and any relevant experience in public service or support roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for supporting vulnerable individuals. Mention specific examples from your past experiences that demonstrate your calmness under pressure and keen observation skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Home Group
✨Show Your Passion for Support
Make sure to express your enthusiasm for supporting vulnerable individuals during the interview. Share any relevant experiences you have, whether from public service or personal encounters, to demonstrate your commitment to making a difference.
✨Demonstrate Calmness Under Pressure
Prepare examples of situations where you've had to remain calm and think quickly. This role requires handling unexpected situations, so showcasing your ability to stay composed will be crucial.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've successfully communicated with others in past roles, especially in challenging situations. This will show that you can handle interactions with both customers and team members effectively.
✨Familiarise Yourself with Technology
Since the job involves using technology for monitoring and record-keeping, it’s a good idea to brush up on your tech skills. Mention any experience you have with CCTV systems or similar technologies to reassure them of your capability.
