Support Coordinator. Job in Consett Education & Training Jobs

Support Coordinator

Towers House Consett

Permanent Part-time (18.75 hpw)

Salary £25,838 (pro-rata) and great benefits including Health Cash Plan

Home a place where you belong

Want to be part of a team that cares and empowers customers to live their best lives? As our Support Coordinator, you\’ll provide the support needed for customers to develop skills for independent living. Our service offers accommodation to customers aged 16-25 who are homeless or at risk of homelessness.

Besides making a difference in our customers\’ lives, you\’ll contribute to making your service a Great Place to Work, unleashing the potential of colleagues and delivering excellent outcomes for our customers!

Typical day as a Support Coordinator

• Work with a team of Support Coordinators to deliver high-quality service meeting or exceeding Home Group KPIs and OFSTED standards.
• Support and supervise customers to develop independence and reach their goals, under the guidance of your Senior Client Service Manager and Senior Support Coordinator.
• Assist customers with varied needs, including mental health, housing-related support, complex needs, and responding to challenging behaviour.
• Create and update support plans and risk assessments, helping customers with daily activities like cooking, shopping, budgeting, maintaining tenancy, and moving to independent accommodation.
• Ensure properties are well maintained, clean, and homely to minimize voids and provide a pleasant living environment.
• Engage in casual chats and catch-ups, with ample time for collaboration with colleagues.

Feel good knowing you\’ve helped improve our customers\’ lives. We are proud to be in the top 10 Great Places to Work in the UK!

You have

• Experience creating person-centred support plans, risk assessments, and reviews.
• Experience coordinating and assessing customer referrals.
• The ability to work independently, stay calm under pressure, and be resilient.
• Confidence to challenge behaviours misaligned with our values.
• Understanding of our customers\’ life stages and a passion to advocate for them; experience in housing or care support is desirable.

Note: Due to current sponsorship limitations, we cannot offer sponsorship to external candidates for this role. This is under regular review.

Our team

Seeking a role where you truly belong? Bring your unique skills and experience to make a difference for our customers.

We’re proud of our recent Ofsted registration, supporting young people under 18. We enjoy social gatherings like coffee or drinks together!

Job details

• The service operates 24/7. You will work on a 4-week rolling rota, including weekends and bank holidays, without night shifts.
• Flexible hours may be required to meet customer needs. We aim to accommodate your work/life balance requests.
• Some shifts may involve lone working, especially mornings and late shifts.
• Basic proficiency in Microsoft Word and Excel is essential.
• Ability to use technology for support plans, online learning, and collaboration.
• An Enhanced DBS check is required, and we cover the cost.

A place where you belong

We foster an inclusive environment where everyone can be themselves. Our diversity networks support Multicultural, LGBTQIA, and Disability colleagues to thrive. Together, we make Home Group a great place to work!

What\’s in it for you

• 34 days leave (including bank holidays and a personal day), increasing to 39, plus time off for volunteering.
• Health Cash Plan saving you up to £1,140 annually, covering dental, optical, prescriptions, therapies, and more.
• Over 800 discounts on groceries, holidays, and days out. Save on phones, bikes, or cars!
• Generous pension scheme with life insurance of 3x salary.
• Opportunities to grow within the organization as you develop your career.
• Support for colleague wellbeing through various tools and resources.
• Explore our benefits in detail on our website.

Find out more

Click to view the Support Coordinator Job Description, learn about us, and apply. We may close applications early, so don’t delay!

Let us know if we can do anything to help you succeed in our process.