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- Tasks: Support vulnerable customers in securing and maintaining accommodation through outreach and tailored assistance.
- Company: Join Home Group, a top-rated workplace dedicated to making a difference in people's lives.
- Benefits: Enjoy flexible hours, 34 days leave, health cash plan, and over 800 discounts on shopping and entertainment.
- Why this job: Make a real impact by helping others while working in a supportive and diverse team environment.
- Qualifications: Passion for helping others, experience in support planning, and ability to work independently are essential.
- Other info: This part-time role offers mileage reimbursement and requires an Enhanced DBS check.
The predicted salary is between 25838 - 26645 £ per year.
Job Description – Support Coordinator (25765)
Job Description
Description
Yeovil, Somerset
Temporary, Part Time (28 hpw) until 31st March 2026
Salary £25,838 to £26,645 per annum, pro rata (depending on experience) and great benefits including Health Cash Plan
Home, a place where you belong
We are looking to recruit an enthusiastic and self-motivated Support Coordinator to work with customers experiencing difficulties in securing or maintaining accommodation. This will include outreach support, hospital discharge, and targeted support work to customers in our accommodation services.
As a Support Coordinator, you will be responsible for providing support and advice to vulnerable and complex customers who have previously experienced homelessness. You will develop and maintain a high level of professional contact with customers to maximize engagement, reduce barriers, and minimize breaches of tenancy.
Typical day as a Support Coordinator
- Conduct needs assessments of at-risk and vulnerable customers to establish an effective plan to support those with previous rough sleeping experience.
- Carry out risk assessments, support planning, goal setting, and regular reviews.
- Provide and coordinate effective support, advice, and assistance to customers to help them maintain their tenancies and access support, care, and health services.
- Develop social networks, self-esteem, and independence among complex and vulnerable customers. Provide quarterly case studies and report on outcomes for customers.
- Liaise regularly with colleagues, relevant organizations, and family/supporters to access specialist support and refer customers to other providers of care or support in a coordinated manner. Also, find furnishing and equipment through grants and charities.
- Assist customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy, and moving onto independent accommodation if able.
Imagine going home each day knowing you\’ve helped change our customers\’ lives for the better. You’ll do that here, working for one of the top ten Great Places to Work in the UK!
You bring
- Passion to support our customers to live their best lives, working collaboratively with an eye for detail.
- Experience in creating person-centered support plans and supporting colleagues in working to those plans.
- Experience in coordinating and assessing customer referrals.
- The ability to work on your own initiative, remain calm under pressure, and have a resilient approach.
- To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.
Our team
Looking for a job where you truly belong? Where you can be yourself! Bring your uniqueness, skills, and experience to deliver amazing outcomes for our customers.
You’ll be working alongside our passionate team of Service Managers, Outreach Coordinators, Health Coaches, HAP Coordinator, and Hospital Discharge Coordinator, who are here to support you as you make yourself at home!
Job details
- Part-time, 28 hours per week.
- Flexible with your schedule, but we need to meet our customers’ needs, which may require occasional adjustments.
- Proficient in using technology for support plans, online learning, and collaboration.
- An Enhanced DBS check is required, and we will cover the cost.
A place where you belong
We celebrate diversity and support all colleagues to be their authentic selves through internal networks and peer support (Multicultural, LGBTQIA+, and Disability). Together, we make Home Group a great place to work!
What’s in it for you?
- 34 days leave (including bank holidays and a \’me day\’), increasing to 39 days, with options to buy more and time off for volunteering.
- Health cash plan saving you from £1140 per year, covering dental, optical, prescriptions, and more.
- Over 800 discounts on shopping, holidays, and entertainment.
- Opportunities for career growth within the organization.
- Support for wellbeing, making Home Group a supportive workplace.
Click APPLY NOW to view the full job description, learn more about us, and get assistance with your application. We encourage early applications as roles may close early. For reasonable adjustments during the recruitment process, contact us at recruitment@homegroup.org.uk.
Work Locations
Yeovil (32 Vicarage Walk)
The Link, 32 Vicarage Walk, The Quedam Centre, Yeovil, BA20 1EU
#J-18808-Ljbffr
Support Coordinator employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Coordinator
✨Tip Number 1
Familiarise yourself with the specific challenges faced by vulnerable customers, especially those who have experienced homelessness. Understanding their needs will help you demonstrate your empathy and suitability for the role during any discussions.
✨Tip Number 2
Network with professionals in the social care sector, particularly those involved in housing support. Attend local events or online forums to connect with others in the field, which could lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss your experience with person-centred support plans in detail. Be ready to share specific examples of how you've successfully supported individuals in similar situations, as this will highlight your practical skills and commitment.
✨Tip Number 4
Research the organisation's values and recent initiatives related to diversity and inclusion. Being able to articulate how your personal values align with theirs can set you apart and show that you're a great cultural fit for the team.
We think you need these skills to ace Support Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Support Coordinator position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in supporting vulnerable individuals, creating person-centred support plans, and any relevant qualifications. Use bullet points for clarity and impact.
Write a Strong Cover Letter: In your cover letter, express your passion for helping others and your understanding of the challenges faced by customers experiencing homelessness. Provide specific examples of how you've made a difference in similar roles.
Highlight Relevant Skills: Emphasise skills such as risk assessment, goal setting, and the ability to work independently. Mention your proficiency with technology, as this is important for coordinating support plans and collaboration.
How to prepare for a job interview at Home Group
✨Show Your Passion for Support Work
Make sure to express your enthusiasm for helping vulnerable customers. Share personal experiences or motivations that drive you to support those in need, as this role requires a genuine passion for making a difference.
✨Demonstrate Your Experience with Person-Centred Plans
Be prepared to discuss your experience in creating and implementing person-centred support plans. Highlight specific examples where you've successfully supported individuals in overcoming challenges and achieving their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Think of scenarios where you've had to conduct needs assessments or risk assessments, and be ready to explain your approach and the outcomes.
✨Familiarise Yourself with Local Resources
Research local organisations and resources that provide support to individuals experiencing homelessness. Being knowledgeable about these services will demonstrate your commitment to coordinating effective support for customers.
