At a Glance
- Tasks: Support customers in their tenancies and manage community services.
- Company: A valued organisation dedicated to excellent housing management.
- Benefits: Salary of £26,300, health cash plan, and comprehensive training.
- Other info: Join a supportive team where you can grow and thrive.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service experience and a passion for community support.
The predicted salary is between 26300 - 26300 £ per year.
- About the role
Salary circa £26,300per annum and great benefits including Health Cash Plan - Home, a place where you belong
As a Community Housing Assistant, you'll play a key role in supporting Housing Managers to deliver excellent housing management services across our communities.
You'll provide a proactive, customer-focused service, helping customers sustain their tenancies, resolve issues early, and navigate housing-related processes.
What youll do
Support customers to sustain their tenancies through regular contact, practical assistance, and signposting, while monitoring progress and escalating concerns to Housing Managers.
Deliver neighbourhood and community management services by investigating low-level anti-social behaviour, maintaining records, providing advice, and monitoring cases for escalation.
Manage voids and lettings administration, maintaining trackers and keeping systems up to date.
Coordinate mutual exchanges, completing tenancy checks, supporting home visits, and liaising with customers, colleagues, and partners throughout the process.
Support compliance and performance activities by arranging customer appointments, maintaining accurate records, and escalating safeguarding, vulnerability, and compliance concerns where needed.
Why join us
This is more than a job, its a place where you feel valued. You get great training, support from...
Community Housing Assistant in Stansted employer: Home Group
Home Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a competitive salary, generous benefits including 34 days of leave and a health cash plan, as well as the flexibility of hybrid working, this role in Newcastle upon Tyne provides a meaningful opportunity for solicitors to thrive in housing litigation while enjoying a balanced lifestyle.
