Housing Manager (261190)
Salary £32,000 to £38,000 per annum dependent on skills and experience. Plus 34 days leave, rising to 39 and a health cash plan saving you and your children over £1140 a year.
Permanent, full time (37.5 hpw).
Hybrid role covering Watford, St Albans and Rickmansworth.
We can’t offer a CoS for this role.
Home, a place where you belong
A Housing Manager with a spin, you’ll be our income and arrears specialist. Your niche will be helping customers stay in their homes while protecting income for reinvestment. No estate inspections, no anti-social behaviour cases, just the space to specialise, work smart and make an impact. You will be home based, heading out into the community for arrears visits and court 1-2 days per week.
What you’ll do
- Proactively manage rent accounts to reduce arrears and prevent bad debt.
- Agree realistic repayment plans that balance customer needs and business goals.
- Support customers to maximise income through benefits and wider financial help.
- Work towards achieving targets set.
- Act early on risk, using data to spot issues before they escape.
- Represent the organisation at court and work closely with internal partners.
This is your chance to shine with a clear specialism and real autonomy. You’ll manage a wide geographical patch that keeps work interesting, while having the flexibility to work in a way that suits you. We invest in your development and support career progression across Home Group, so this role can be a springboard, not a sidestep. Be part of one of the UK’s Great Places to Work!
You have
- Experience managing rent accounts, arrears, or income recovery.
- Confidence negotiating repayment plans with empathy and clarity.
- Knowledge of welfare benefits or income maximisation, or equivalent experience.
- Strong organisation skills and manage your workload independently.
- A Customer-first mindset, balancing support with firm decision making.
- A full driving licence and access to a vehicle.
- You’ll manage your own diary, working Monday to Friday with flexibility.
- You’ll cover 2-3 patches. You’ll mostly work from home, with one or two day a week on the road.
- You need a vehicle insured for business use, and we pay your mileage.
- You need an Enhanced DBS check that we pay for.
What’s in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a "me day") and the option to buy 5 more each year.
- 2 paid volunteering days each year.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- Instant pay access with Stream.
- 800+ discounts on shops, holidays, days out, tech and more.
Housing Manager in St Albans employer: Home Group
Home Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a competitive salary, generous benefits including 34 days of leave and a health cash plan, as well as the flexibility of hybrid working, this role in Newcastle upon Tyne provides a meaningful opportunity for solicitors to thrive in housing litigation while enjoying a balanced lifestyle.
