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- Tasks: Manage a retirement community, ensuring safety and support for residents.
- Company: Join a caring team dedicated to enhancing the lives of older people.
- Benefits: Earn £14.80 per hour, enjoy 34 days leave, and access health cash plans.
- Other info: Shape your own diary and enjoy over 800 high street discounts.
- Why this job: Make a real difference in people's lives while enjoying flexible working hours.
- Qualifications: Passion for customer service and experience in safeguarding and risk assessments.
The predicted salary is between 28940 - 28940 £ per year.
Earn £14.80 per hour, £28,940 per annum (pro rata) and great benefits including a Health Cash Plan.
Location: Sidcup.
Home, a place where you belong. This is a great job opportunity for you to join our leasehold retirement team as our Scheme Manager. You will ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.
What you'll do:
- Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
- Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
- Ensuring communal areas are clean, safe and welcoming.
- Working with partner contractors for any repairs and maintenance works required in communal living areas.
- Signposting customers to relevant services to support their welfare and make a difference to their lives.
You have:
- A passion for providing excellent customer service and the ability to build great relationships with customers from all different backgrounds.
- Knowledge of the health and social issues that affect older people.
- Some experience in safeguarding and carrying out risk assessments.
- Ability to work collaboratively with different partners.
- Strong administrative skills, being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.
- Flexibility to adapt your working hours – let us know about this when you meet us at the interview.
- Communication skills to use technology for updating records, completing online learning and collaborating with other colleagues.
- An Enhanced DBS check – we pay for that.
Working hours: We mainly work Monday to Friday. The great news is that you’ll be able to shape your own diary.
What’s in it for you:
- 34 days leave (including bank holidays and a "me day"), increasing to 39.
- Health cash plan saving you from £1,140 per annum – we’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out.
- Generous pension scheme with life insurance of 3x salary.
Scheme Manager Non Residential in Sidcup employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager Non Residential in Sidcup
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see how they engage with their community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions related to customer service and managing teams. The more comfortable you are speaking about your experiences, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your passion! When discussing your experience, highlight specific examples where you've made a difference in someone's life or improved a process. This is especially important for a role like Scheme Manager, where customer care is key.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Scheme Manager Non Residential in Sidcup
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Scheme Manager. We want to see your passion for customer service and how you can contribute to our retirement community.
Showcase Your Experience: Don’t hold back on sharing your relevant experience, especially in safeguarding and risk assessments. We love to see how you've made a difference in previous roles, so give us the details!
Be Personable: Remember, we’re looking for someone who can build great relationships with our residents. Use your application to convey your personality and approachability – it’s all about creating that warm, welcoming environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Home Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Scheme Manager. Familiarise yourself with the key aspects of managing a retirement community, such as safety standards and customer engagement. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Customer Service Skills
Since this role revolves around providing excellent customer service, be prepared to share specific examples from your past experiences. Think about times when you've built relationships with customers or resolved issues effectively. This will highlight your ability to connect with residents from diverse backgrounds.
✨Demonstrate Your Flexibility
The job requires flexibility in working hours, so be ready to discuss how you can adapt your schedule to meet the needs of the residents. Share any previous experiences where you successfully managed your time or adjusted your availability to support a team or community.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the organisation. Ask about their approach to resident engagement or how they handle maintenance issues. This shows your genuine interest in the position and helps you assess if it's the right fit for you.