Services Manager

Services Manager

Salary £28,890 pa (pro rata), £14.78 per hour and great benefits including Health Cash Plan.

Permanent, part time (15 hours per week).

Southampton.

We can’t offer a Certificate of Sponsorship (CoS) for this role.

Home, a place where you belong.

Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our Southampton Homelessness team to deliver person‑centred housing‑related support and make it a Great Place To Work for our colleagues! You’ll manage our services which house customers experiencing homelessness in one seven‑bed shared property and families experiencing homelessness in nine self‑contained flats. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

What you’ll do

• Leading our team of support workers and coordinators, you’ll help us deliver our person‑centred, efficient, quality housing support services to our customers aligned to our contracts.
• You’ll coach your team and manage individual and team performance.
• You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded.
• You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self‑referring customers and promote our brand in the community.
• You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike.

Why join us

This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work!

You have

• Great people skills, ability to communicate and understand where people are in their life.
• The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers.
• Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others.
• Experience of delivering support in a housing or care environment.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Flexible working hours – 15 hours per week, ideally over two days, but which two days is up to you.
• Although you’ll lone work, we do get together regularly for training and team meetings.
• Able to use technology for Customer Relationship Management, budgeting/finance, Complaints, emails, etc.
• You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

• 34 days leave, pro‑rated (including bank holidays and a “me day”).
• Paid time off for volunteering.
• Matching pension contributions (up to 7%, with life assurance of 3× Basic Salary).
• Save up to £1,140 yearly with our health cash plan, covering dental, optical, and therapies.
• Career path with development and an excellent training package.
• Excellent benefits and rewards including supermarket discounts and travel expenses.

To apply, please visit the application portal. Roles may close early, so don’t wait.

For reasonable adjustments email recruitment@homegroup.org.uk.