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- Tasks: Manage a retirement community, ensuring safety and support for residents.
- Company: Join a top 10 Great Place to Work in the UK, dedicated to helping others.
- Benefits: Enjoy flexible hours, health cash plan, 34 days leave, and discounts on high street brands.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Passion for customer service, knowledge of health issues, and strong administrative skills required.
- Other info: Work part-time with potential flexibility; must pass an Enhanced DBS check.
The predicted salary is between 19600 - 27400 ÂŁ per year.
Job Description – Scheme Manager Non Residential (252008)
Pay ÂŁ24,638 pa and great benefits including Health Cash Plan
Permanent, Full time (37.5 hpw)
Wokingham
We can’t offer a CoS for this role
Home, a place where you belong
This is a great job opportunity for you to join our leasehold retirement team as Scheme Manager. If you want to make a difference supporting people to live independently and enjoy their well‑earned retirement, then join us… You’ll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.
What you’ll do
Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.
Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
Signposting customers to relevant services to support their welfare and make a difference to their lives.
Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!
You have
A passion for providing excellent customer service and being able to build great relationships with customers from different backgrounds.
Knowledge of the health and social issues that affect older people.
Some experience in safeguarding and carrying out risk assessments.
Able to work collaboratively with different partners.
Strong administrative skills, being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.
A self‑starter approach with the ability to work much of your time alone. You’ll be organised, bring initiative and be able to make your own decisions effectively.
There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.
We mainly work Monday to Friday, but you may need to work occasional evenings too, to support our customers. The great news is that you’ll be able to shape your own diary.
You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.
You’ll need an Enhanced DBS check done and we pay for that.
What’s in it for you?
34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
Generous pension scheme with life insurance of 3x salary
For reasonable adjustments email recruitment@homegroup.org.uk
Work Locations
Wokingham (Acorn Drive Community Centre) Acorn Drive Community Centre Acorn Drive Wokingham RG40 1EQ
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Scheme Manager Non Residential employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager Non Residential
✨Tip Number 1
Familiarise yourself with the specific needs of older people and the challenges they face. This knowledge will help you connect with potential customers and demonstrate your understanding during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've built relationships in previous roles. Be ready to discuss how you can create a warm and welcoming environment for residents.
✨Tip Number 3
Research the local community and potential suppliers that could benefit the retirement scheme. Being knowledgeable about local resources will impress the interviewers and show your initiative.
✨Tip Number 4
Prepare to discuss your organisational skills and experience with managing budgets or accounts. Highlight any relevant experience that demonstrates your ability to handle administrative tasks effectively.
We think you need these skills to ace Scheme Manager Non Residential
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, managing community spaces, and any knowledge of health and social issues affecting older people. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting independent living and how your background aligns with the role of Scheme Manager. Mention your ability to build relationships with diverse customers and your administrative skills.
Showcase Relevant Experience: If you have experience in safeguarding or risk assessments, be sure to include this in your application. Highlight any previous roles where you managed facilities or worked collaboratively with partners.
Demonstrate Your Initiative: Provide examples of how you've taken initiative in past roles, especially in situations where you had to work independently. This will show that you can manage the responsibilities of the Scheme Manager effectively.
How to prepare for a job interview at Home Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples of how you've built relationships with customers from diverse backgrounds, as this is crucial for the role.
✨Demonstrate Knowledge of Health and Social Issues
Be prepared to discuss your understanding of the health and social issues that affect older people. This will show that you are not only qualified but also genuinely care about the well-being of the residents.
✨Highlight Your Administrative Skills
Since the role involves managing accounts, budgets, and invoicing, be ready to talk about your organisational skills and any relevant experience you have in these areas. Providing examples of how you've successfully managed similar tasks will strengthen your case.
✨Emphasise Your Ability to Work Independently
As a Scheme Manager, you'll need to be a self-starter. Share instances where you've taken initiative and made decisions independently, showcasing your ability to manage your time effectively while working alone.
