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- Tasks: Manage a retirement community, ensuring safety and supporting residents' independence.
- Company: Join a top-rated workplace dedicated to making a difference in people's lives.
- Benefits: Enjoy 34 days leave, health cash plan, and discounts on high street shopping.
- Why this job: Make a real impact by helping older people live fulfilling lives in their own homes.
- Qualifications: Passion for customer service, knowledge of health issues, and strong admin skills.
- Other info: Flexible hours, supportive team culture, and opportunities for career growth.
The predicted salary is between 24638 - 27400 ÂŁ per year.
Job Description – Scheme Manager Non Residential (251550)
Pay ÂŁ24,638 pa, pro rata and great benefits including Health Cash Plan
Haywards Heath, West Sussex
We can’t offer a CoS for this role
Home, a place where you belong
This is a great job opportunity for you to join our leasehold retirement team as Scheme Manager. If you want to make a difference supporting people to live independently and enjoy their well‑earned retirement, then join us… You’ll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.
What you’ll do
- Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
- Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
- Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.
- Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
- Signposting customers to relevant services to support their welfare and make a difference to their lives.
- Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.
- This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!
You have
- A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds.
- Knowledge of the health and social issues that affect older people.
- Some experience in safeguarding and carrying out risk assessments.
- Able to work collaboratively with different partners.
- Strong administrative skills being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.
- A self‑starter approach with the ability to work much of your time alone. You’ll be organised, bring initiative and be able to make your own decisions effectively.
- There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.
- We work Monday to Friday.
- You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.
- You’ll need an Enhanced DBS check done and we pay for that.
What’s in it for you?
- Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a \”me day\”!), increasing to 39.
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- Generous pension scheme with life insurance of 3x salary.
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
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Scheme Manager Non Residential employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager Non Residential
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in. Plus, it gives you some great talking points during the chat!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Scheme Manager role.
✨Tip Number 3
Show your passion for customer service! Think of specific examples where you've gone above and beyond for customers. This is key for the Scheme Manager position, so make sure to highlight your ability to build relationships and support residents.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Scheme Manager Non Residential
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for supporting older people in your application. Share any relevant experiences that highlight your commitment to excellent customer service and building relationships.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to know how you can contribute to our retirement community!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and what makes you a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with our team!
How to prepare for a job interview at Home Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Scheme Manager and the specific needs of older people. Brush up on relevant health and social issues, as well as any safeguarding practices. This will show that you're not just interested in the job, but that you genuinely care about making a difference.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you've built relationships with diverse individuals or resolved conflicts. This is key for a role where you'll be engaging with residents regularly.
✨Be Ready to Discuss Collaboration
Since the role involves working with various partners and contractors, come prepared with examples of how you've successfully collaborated in previous roles. Highlight your ability to communicate effectively and work as part of a team, even when you're managing tasks independently.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support available for new employees, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
