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- Tasks: Shape quality assurance processes and drive customer-focused improvements.
- Company: Join a top 10 Great Place to Work in the UK.
- Benefits: Earn ÂŁ40,000 pa, enjoy 34 days leave, and great health perks.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Experience in quality management and strong analytical skills required.
- Other info: Hybrid role with a supportive and inclusive work culture.
The predicted salary is between 32000 - 48000 ÂŁ per year.
Job Description â Quality and Insights Manager (251597)
Job Description
Quality and Insights Manager â ( 251597 )
Description
Quality & Insights Manager
Newcastle upon Tyne, hybrid working minimum 2 days office based per week
Permanent, full (37.5 hpw)
Earn ÂŁ40,000 pa, with bril liant benefits!
âPrevious applicants need not applyâ
Home, a place where you belong
You know that great service doesnât happen by accident. Itâs built on care, consistency and a clear picture of how weâre doing. If youâve ever thought âthereâs a better way to do thisâ and wanted the space to make it happen, this could be your moment.
Weâre looking for someone who can bring quality assurance to life, not just in processes, but in how our colleagues work together, learn and grow. With experience of coaching and training a new team. Youâll be the person who spots whatâs going well, sees where we can improve, and turns that into insight that will drive changes that really matter for our customers.
Youâll join our friendly Customer Service Quality and Improvement team, where we work hard to make sure every customer gets the right service, first time. Youâll have the freedom to dig deep into the details to share insights and manage the actions that drive better customer experiences.
What youâll do
Build and manage a simple, consistent quality assurance framework that works for everyone and drives excellent customer outcomes and brilliant colleague experience.
Turn checks, audits and feedback into clear insights and suggested actions
Manage and support a team of coaches and a trainer, ensuring the training programme and coaching support are insight-driven and focused on improving performance
Work with leaders and team to help them understand how we are performing and drive a continuous improvement culture within the team
Keep our processes and standards fresh, relevant and fit for the future
Spot training needs quickly and working with our trainer along with L&D to put the right support in place
Make sure the customerâs voice is at the heart of every change we make
Why choose us
Imagine finishing each day knowing youâve made a real difference in our customersâ lives. Thatâs exactly what youâll do here, working for a top 10 Great Place to Work in the UK! Youâll have space to grow, support to learn, and the chance to shape something brand new.
What you bring
A qualification in quality management, auditing, or equivalent experience in setting up or managing quality assurance in a regulated setting
Knowledge of improvement tools such as Lean Six Sigma or Agile methods
A curious mind with great analytical and problemâsolving skills
The confidence to share clear timely feedback that drives action
Strong management, communication and influencing skills with a collaborative approach
Passion for coaching and helping others grow
Enthusiasm to build something new and take people on the journey with you
Job details
Youâll work Monday to Friday
This is a hybrid role, and youâll spend a minimum of 2 days in our One Strawberry Lane office, and the rest working from home
A place where you belong
We do our best work when we can be ourselves. Thatâs why inclusion and wellbeing shape our policies and daily practice. Our diversity networks, Multicultural, LGBTQIA+, Women, and Disability, along with peers and allies, help us thrive. Together we make Home Group a great place to work !
Whatâs in it for you?
Enjoy 34 days leave (this includes bank holidays and a \âme day\â!), and the option to buy five days more (subject to criteria).
Generous pension and 3x salary life insurance. Check more benefits online!
Save up to ÂŁ1140 yearly with our health cash plan, covering dental, optical, and therapies.
800+ discounts or cashback on shopping, holidays, and more.
Weâre a top 10 UK Wellbeing employer; our tools and support are here when you need them!
Grow your career with us, weâll help you take the next step.
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Quality and Insights Manager employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Quality and Insights Manager
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills align with their mission. This will help you stand out as someone who truly gets what theyâre about.
â¨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable talking about your experiences and how they relate to the role of Quality and Insights Manager. The more you practice, the more confident you'll feel!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Quality and Insights Manager
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Quality and Insights Manager role. Highlight your experience in quality management and any relevant tools like Lean Six Sigma or Agile methods. We want to see how your skills align with what weâre looking for!
Showcase Your Analytical Skills: In your application, donât forget to mention your analytical and problem-solving abilities. Give examples of how you've turned insights into actions in previous roles. This will show us you can drive the continuous improvement culture we value.
Communicate Clearly: Strong communication is key for this role. Use clear and concise language in your application to demonstrate your ability to share feedback effectively. We appreciate candidates who can influence and collaborate well with others.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets to us quickly and efficiently. Plus, youâll find all the details about the role and our fantastic benefits there!
How to prepare for a job interview at Home Group
â¨Know Your Quality Assurance Basics
Make sure you brush up on your knowledge of quality management and assurance processes. Be ready to discuss how you've implemented these in previous roles, and think about specific examples where your insights led to improvements.
â¨Showcase Your Analytical Skills
Prepare to demonstrate your analytical and problem-solving skills. Think of scenarios where you've turned data into actionable insights, especially in a customer service context. This will show that you can drive change effectively.
â¨Communicate with Confidence
Practice articulating your thoughts clearly and confidently. Since strong communication is key for this role, consider how you can influence and collaborate with others. Role-play common interview questions with a friend to build your confidence.
â¨Emphasise Your Passion for Coaching
Be ready to talk about your passion for helping others grow. Share examples of how you've coached colleagues or contributed to a continuous improvement culture. This will highlight your fit for the team and the role's focus on development.
