About the role Earn from £32,262 (depending on skills and experience)per year plus 34 days leave, and matching pension contributions Home, a place where you belong Were proud to be an award-winning Customer Service Centre. Now were looking for aspirational leaders to help us go even further. If youre ready to make a bigger impact, lead a high-performing team and shape the future of customer service, this could be your next move. What youll do Lead a team of advisors to deliver brilliant service across all channels Track performance, coach colleagues and tackle underperformance early Use data and insight to spot trends and improve service delivery Support digital0furst approaches and smooth service transitions Build strong relationships across teams to get it right for customers Why join us Were passionate about helping our customers and helping our people grow. Youll get mentoring, coaching and the chance to shape how we work. Well support your development and help you reach your potential. Come and be part of one of the UKs Great Places to Work! We cant offer a CoS for this role You have Experience leading customer service in a busy contact centre Strong performance management and coaching skills Confidence handling complex customer needs with empathy Leadership or coaching qualifications (or working t...
