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- Tasks: Ensure customer safety, monitor CCTV, and support residents in a welcoming environment.
- Company: Home Group, dedicated to supporting vulnerable customers with a focus on inclusion.
- Benefits: Earn ÂŁ12.60 ph, enjoy 34 days leave, health cash plan, and instant pay access.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Flexible night shifts with opportunities for training and career growth.
The predicted salary is between 24638 - 27400 ÂŁ per year.
Earn ÂŁ12.60 ph or Salary ÂŁ24,638 pa [pro rata] and great benefits including Health Cash Plan.
2 x Permanent Full-time (37.5 hpw), working 3 nights a week on a rota basis including weekend working.
1 x Permanent part-time (33.5 hpw), working 1 night and 2 weekend days a week on a rota basis.
Location: Penzance, Cornwall.
Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
Responsibilities:- Walk around the building checking CCTV, fire doors and communal areas.
- Greeting customers and visitors, picking up repairs or cleaning.
- The first line of support for our customers when our wider team or their own support network aren’t around to help.
- Monitor and respond to incidents calmly, quickly and fairly.
- Work with colleagues and partners to manage anti-social behaviour.
- Calm under pressure with great communication skills.
- Passion and experience in supporting others, either personally or professionally.
- Good judgement and clear communication.
- You recognise when things are about to go wrong and are confident intervening in a sensitive way.
- Although you’ll work nights / lone work, we do get together regularly in the daytime for training and team meetings.
- Able to use technology to monitor CCTV, update records and communicate with colleagues.
- You’ll need an Enhanced DBS check done (we pay for it).
- 34 days leave increasing to 39 (including bank holidays and a “me day”).
- Health cash plan saving you (and your children) ÂŁ1140+ each year covering dental, opticians, prescriptions and more.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- Instant pay access with Stream.
- 800+ discounts on shops, holidays, days out, tech and more.
Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.
Housing Concierge in Penzance employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Concierge in Penzance
✨Tip Number 1
Get to know the company culture! Before your interview, check out Home Group's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your experience aligns with the role of Housing Concierge. We want you to highlight your calmness under pressure and communication skills!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! Asking about team dynamics or how they handle incidents shows that you’re proactive and ready to engage with the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Home Group and making a difference in the community.
We think you need these skills to ace Housing Concierge in Penzance
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Concierge role. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since great communication is key for this role, don’t shy away from demonstrating your ability to connect with others in your written application. Share examples of how you've effectively communicated in past roles.
Highlight Relevant Experience: Whether it’s personal or professional, let us know about your experience in supporting others. We’re looking for passion and a genuine desire to help, so make sure to include that in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Home Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Concierge. Familiarise yourself with the key tasks like monitoring CCTV, greeting customers, and handling incidents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since great communication is crucial for this position, prepare examples from your past experiences where you've effectively communicated under pressure. Think about times when you had to intervene in sensitive situations or support others, as these stories will resonate well with the interviewers.
✨Demonstrate Calmness Under Pressure
The job requires you to be calm and collected, especially during incidents. Prepare to discuss how you've handled stressful situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to manage challenges effectively.
✨Emphasise Teamwork and Inclusion
Home Group values teamwork and diversity, so be ready to talk about your experiences working collaboratively. Share how you’ve contributed to a positive team environment and supported inclusion, as this aligns with their company culture and shows you’re a good fit.
