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- Tasks: Coordinate home repairs and ensure top-notch service for customers.
- Company: Leading housing organisation in the North East with a focus on quality.
- Benefits: Training opportunities, career progression, and a supportive work environment.
- Why this job: Make a real difference in people's homes and enhance customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a dynamic team dedicated to improving housing standards.
The predicted salary is between 30000 - 42000 £ per year.
A leading housing organization in the North East is seeking a Maintenance Coordinator to oversee maintenance works and ensure quality standards. This role involves acting as the key contact for customers during repairs, resolving issues efficiently, and supporting teams to maintain safe and compliant homes. You will play a crucial role in driving improvements in service delivery, contributing to a positive customer experience. Training and progression opportunities available.
Home Repairs Customer Liaison | Elevate Service & Quality in North East employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Repairs Customer Liaison | Elevate Service & Quality in North East
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in maintenance or customer service roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer liaison and maintenance coordination. Think about how you would handle specific scenarios, as this will show your problem-solving skills and commitment to quality service.
✨Tip Number 3
Showcase your passion for improving service delivery! During interviews, share examples of how you've contributed to enhancing customer experiences in previous roles. This will highlight your fit for the Maintenance Coordinator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Home Repairs Customer Liaison | Elevate Service & Quality in North East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Home Repairs Customer Liaison role. Highlight your experience in customer service and any relevant maintenance coordination skills that align with what we’re looking for.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved issues efficiently in the past. We want to see how you can contribute to a positive customer experience by tackling challenges head-on.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and skills, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Home Group
✨Know the Company Inside Out
Before your interview, take some time to research the housing organisation. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Maintenance Coordinator, you'll be the key contact for customers. Think of examples from your past experiences where you've resolved issues or improved service delivery. Be ready to discuss these scenarios and how they relate to the job you're applying for.
✨Showcase Your Communication Skills
Effective communication is crucial in this role. During the interview, practice clear and concise responses. You might even want to prepare a few questions to ask the interviewer about how they handle customer interactions, demonstrating your proactive approach.
✨Highlight Your Problem-Solving Abilities
The ability to resolve issues efficiently is key for this position. Prepare to discuss specific challenges you've faced in previous roles and how you tackled them. This will illustrate your capability to contribute positively to the customer experience.
