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- Tasks: Lead quality assurance initiatives and manage a coaching team to enhance service delivery.
- Company: A top housing and care provider in Newcastle upon Tyne.
- Benefits: 34 days leave, generous benefits, and a hybrid work setup.
- Why this job: Make a real difference in people's lives while driving continuous improvement.
- Qualifications: Qualification in quality management and experience in regulated environments.
- Other info: Join a dynamic team focused on enhancing service quality.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing and care provider in Newcastle upon Tyne is seeking a Quality and Insights Manager to enhance service quality. This role involves building a quality assurance framework, managing a coaching team, and driving continuous improvement.
Candidates should possess a qualification in quality management and experience in regulated environments. Enjoy a hybrid work setup with 34 days leave and generous benefits, while making a real difference in customer lives.
Quality & Insights Leader | Hybrid, Coaching & Improvement in Newcastle upon Tyne employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Insights Leader | Hybrid, Coaching & Improvement in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the housing and care sector, especially those who work in quality management. A friendly chat can open doors and give you insights that might just land you that Quality & Insights Leader role.
✨Tip Number 2
Prepare for interviews by brushing up on your coaching techniques and continuous improvement strategies. We want to see you shine, so practice articulating how you've enhanced service quality in past roles.
✨Tip Number 3
Showcase your qualifications and experience confidently! When discussing your background, highlight specific achievements in regulated environments that demonstrate your ability to build a quality assurance framework.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Quality & Insights Leader | Hybrid, Coaching & Improvement in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Quality & Insights Leader role. Highlight your qualifications in quality management and any relevant experience in regulated environments to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing service quality and how your coaching experience can drive continuous improvement. Keep it engaging and personal!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to build quality assurance frameworks and lead teams. Numbers and outcomes speak volumes, so don’t shy away from sharing those!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Home Group
✨Know Your Quality Management Stuff
Make sure you brush up on your knowledge of quality management frameworks. Be ready to discuss how you've implemented these in previous roles, especially in regulated environments. This will show that you understand the importance of service quality and can bring valuable insights to the team.
✨Showcase Your Coaching Skills
Since this role involves managing a coaching team, think about specific examples where you've successfully coached others. Prepare to share how you’ve driven improvement through coaching and what techniques you used to motivate your team. This will highlight your leadership abilities.
✨Demonstrate Continuous Improvement Mindset
Be prepared to talk about how you've contributed to continuous improvement in past positions. Think of specific projects or initiatives where you identified areas for enhancement and the impact they had. This will illustrate your proactive approach and commitment to quality.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company’s goals and challenges. Inquire about their current quality assurance framework or how they measure success in service delivery. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
