About the role
Salary £28,100 per year plus excellent benefits
Home, a place where you belong
You'll help bring new and changed IS services into the business, making sure our support teams have everything they need to deliver a great experience for colleagues. Success in this role means technology changes happen smoothly, with the right people, processes and knowledge in place before go-live.
What you'll do
• Coordinate service readiness activities across projects, suppliers and support teams.
• Identify risks, gaps and dependencies before services move into live use.
• Build strong relationships that keep change moving smoothly and safely.
• Support service management processes and help drive continual improvement.
• Ensure knowledge, documentation and ownership are in place before go-live.
Why join us
Join a team that sits at the heart of technology change and service delivery. You'll learn from experienced colleagues, build your knowledge of service management and gain exposure to a wide range of projects and business change activity. Be part of one of the UK's Great Places to Work!
You have
• Experience supporting service transition activities, projects or service change.
• Strong communication skills, translating technical information for different audiences.
• Knowledge of service management principles, an ITIL qualification or equivalent experience.
• Experience organising competing priorities and managing a varied workload.
• Confidence working collaboratively across teams, suppliers and stakeholders.
Stronger together
We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
• You'll work Monday to Friday.
• We typically work on a hybrid basis with 2 days per week in our Newcastle upon Tyne office, with the rest from home.
• We can't offer a CoS for this role
What's in it for you?
· 34 days leave, rising to 39 (this includes
IS Transition Analyst in Newcastle upon Tyne employer: Home Group
At Persona, we pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive. As an Aftercare Coordinator, you'll benefit from competitive salary packages, a Health Cash Plan, and opportunities for professional growth while making a tangible impact on our customers' experiences in their new homes. Join us in a culture that values attention to detail and customer satisfaction, all within a dynamic team dedicated to achieving excellence.
