At a Glance
- Tasks: Provide exceptional support to customers via phone, live chat, and email.
- Company: Home Group, a supportive and customer-focused organisation in Newcastle.
- Benefits: 34 days leave, health cash plan, and hybrid working model for flexibility.
- Other info: Enjoy a dynamic work environment with great team support.
- Why this job: Be the first point of contact and make a real difference in customers' lives.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Home Group in Newcastle upon Tyne is hiring a Customer Service Centre Advisor to provide exceptional support to customers. In this role, you will serve as the first point of contact, handling inquiries through phone, live chat, and email, all while ensuring a professional and warm experience.
The position offers a hybrid working model, allowing flexibility with some days in the office and others from home. Enjoy fantastic benefits, including 34 days leave and a health cash plan.
Hybrid Housing & Customer Care Advisor – Newcastle in Newcastle upon Tyne employer: Home Group
Home Group in Newcastle upon Tyne is an excellent employer, offering a supportive and flexible work environment for its Hybrid Housing & Customer Care Advisors. With a strong focus on employee well-being, you will benefit from 34 days of leave, a health cash plan, and opportunities for professional growth, all while being part of a warm and welcoming team dedicated to providing exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Housing & Customer Care Advisor – Newcastle in Newcastle upon Tyne
✨Tip Number 1
Make sure you research Home Group and their values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult inquiries. Role-playing with a friend can help you feel more confident when it comes to those tricky questions.
✨Tip Number 3
Don’t forget to highlight your adaptability! Since this is a hybrid role, share examples of how you've successfully worked both in an office and remotely. It shows you're ready for the flexibility that comes with the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid Housing & Customer Care Advisor – Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled inquiries and provided support in the past, so share specific examples that showcase your ability to create a warm and professional experience.
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to the role. Mention the hybrid working model and how you can thrive in both office and home environments.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the role. Avoid fluff and focus on your key strengths!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to find all the details you need about the role and our fantastic benefits, like 34 days leave and a health cash plan!
How to prepare for a job interview at Home Group
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle inquiries effectively and maintain a warm, professional tone. This will help you demonstrate your suitability for the role as a first point of contact.
✨Familiarise Yourself with Hybrid Working
Since this role offers a hybrid working model, be prepared to discuss your experience with both in-office and remote work. Share examples of how you've successfully managed your time and communication in different environments.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare responses for questions like how you would handle an upset customer or a complex inquiry. This shows that you're proactive and ready for the challenges ahead.
✨Show Enthusiasm for the Company
Research Home Group and their values. Be ready to express why you want to work there and how you align with their mission. Showing genuine interest can set you apart from other candidates and demonstrate your commitment to providing exceptional support.
