Home Group is seeking a customer-focused contact centre adviser in Newcastle upon Tyne to help customers via phone, live chat and email. You’ll resolve queries, offer housing guidance, and promote self-service options, handling feedback with empathy and professionalism.
This role requires comfort with modern IT systems, strong communication, and the ability to stay calm under pressure while delivering an excellent customer experience. Benefits include a Health Cash Plan and generous leave.
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Housing Support Specialist — Customer Service Advisor in Newcastle upon Tyne employer: Home Group
At Persona, we pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive. As an Aftercare Coordinator, you'll benefit from competitive salary packages, a Health Cash Plan, and opportunities for professional growth while making a tangible impact on our customers' experiences in their new homes. Join us in a culture that values attention to detail and customer satisfaction, all within a dynamic team dedicated to achieving excellence.
