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- Tasks: Support customers in managing their homes and tenancies, ensuring safety and compliance.
- Company: Join a top-rated workplace dedicated to making a difference in the community.
- Benefits: Earn ÂŁ12.60 per hour, enjoy 34 days leave, and access great health benefits.
- Why this job: Make a real impact by helping others find secure, long-term accommodation.
- Qualifications: Experience in property management or a passion for customer service is a plus.
- Other info: Dynamic role with excellent training and career development opportunities.
The predicted salary is between 24638 - 27400 ÂŁ per year.
Earn ÂŁ12.60 per hour (ÂŁ24,638 per annum) and great benefits including Health Cash Plan.
Permanent, full time (37.5 hpw) Newcastle Upon Tyne.
This is a great opportunity for a Housing Management Worker to join our teams working with both Newcastle STEP and Newcastle Community Enablement. As our Housing and Property Specialist, you’ll support our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to secure, long-term accommodation!
What’s in it for you?
- 34 days leave, pro-rated (including bank holidays and a “me day”)
- Paid time off for volunteering
- Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
- Save up to ÂŁ1140 yearly with our health cash plan, covering dental, optical, and therapies
- Career path with development and an excellent training package
- Excellent benefits and rewards including supermarket discounts and travel expenses
What you’ll do
Our customer group is a mixture of complex needs, primarily Mental Health & Learning Difficulties. Making sure that our customers' properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies. Help our customers with housing benefit claims, making sure that these are received on their rent account. To support the next customers who need our help and for maximum occupancy, you’ll turn around vacant or void properties within set timescales. You’ll carry out and record the routine safety and compliance checks in our buildings and communities making sure we’re compliant. You’ll also manage the admin updating records, ordering, and arranging payment for works to be done.
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!
You have
- A background in property management, but that’s not a deal breaker!
- Perhaps you’ve worked in an environment with compliance and health and safety checks?
- Knowledge or understanding of Housing Benefit.
- A passion for delivering excellent customer service and a genuine desire to help your customers.
- The ability to work on your own initiative, positively influencing people from all different backgrounds.
- Confidence working collaboratively with colleagues in other parts of the business as well as with external partners.
- Based at our office space in Newcastle you’ll spend your time travelling around the properties in our patch, predominantly the west end of Newcastle.
- Able to use technology for creating and updating support plans, making benefit claims and doing tenancy sign-ups.
- You’ll need an Enhanced DBS check done and we pay for that.
- A valid driving licence and a vehicle is preferred but not required.
For reasonable adjustments email recruitment@homegroup.org.uk
Housing Management Worker in Newcastle upon Tyne employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Management Worker in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Home Group. Check out their values and mission. This way, you can show them how you fit right in and share your passion for helping customers.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions related to housing management and customer service. The more comfortable you are, the better you'll shine during the real deal!
✨Tip Number 3
Show off your skills! When you're in the interview, don’t just talk about your experience—give examples of how you've made a difference in previous roles. Whether it’s turning around a property or helping someone with their tenancy, let them see your impact.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Housing Management Worker position!
We think you need these skills to ace Housing Management Worker in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Housing Management Worker role. Highlight any relevant experience in property management or customer service, and don’t forget to mention your understanding of housing benefits!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers with complex needs and how your background makes you a great fit for our team. Keep it friendly and genuine!
Showcase Your Initiative: We love candidates who can work independently! In your application, share examples of how you've positively influenced others or taken the lead in previous roles. This will show us you’re ready to make a difference in our customers' lives.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing benefits there!
How to prepare for a job interview at Home Group
✨Know Your Stuff
Make sure you brush up on housing management principles and the specific needs of customers with complex backgrounds. Familiarise yourself with housing benefit processes and compliance checks, as these are key aspects of the role.
✨Show Your Passion
During the interview, let your genuine desire to help others shine through. Share examples from your past experiences where you've gone above and beyond for customers, especially in challenging situations.
✨Be Ready to Collaborate
This role involves working closely with colleagues and external partners. Prepare to discuss how you've successfully collaborated in previous roles, highlighting your ability to work with diverse teams and influence positive outcomes.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the company culture, training opportunities, and how success is measured in this role. This shows your interest in the position and helps you gauge if it's the right fit for you.
