At a Glance
- Tasks: Lead a national homeownership support service and coach colleagues on complex issues.
- Company: Join a top-rated workplace with a focus on collaboration and learning.
- Benefits: Competitive salary, 34-39 days leave, health cash plan, and flexible working.
- Other info: Hybrid working model with opportunities for professional growth and volunteering.
- Why this job: Enjoy autonomy and make a national impact while developing your leadership skills.
- Qualifications: Strong knowledge of homeownership legislation and experience managing complex cases.
The predicted salary is between 45000 - 50000 £ per year.
Circa £45,000 to £50,000 depending on skills and experience plus 34 days leave, rising to 39 (including bank holidays and a me day), and the option to buy 5 more. Permanent, hybrid National working from one of our offices in Newcastle or London.
What you’ll do:
- Lead a national homeownership support service used by teams across the business.
- Coach colleagues on complex leases, legislation, and homeownership decisions.
- Manage and develop a specialist team handling high-risk, high-volume work.
- Oversee complex cases like tribunals, Section 20s, and legal enquiries.
- Use insight from data and complaints to improve services and reduce risk and manage complaints in line with policy and service-level agreements.
Why join us:
- You’ll have real autonomy here.
- You’ll manage your own diary, shape how the service works, and be trusted to use your expertise.
- You’ll work with people who value collaboration, learning, and doing the right thing.
- Your impact will be visible nationally, not just locally, and your leadership skills will grow alongside your technical expertise.
- Be part of one of the UK’s Great Places to Work!
Qualifications:
- Strong knowledge of homeownership and leasehold legislation.
- Experience handling complex cases and tribunal challenges.
- Led or supported a specialist or centralised support service.
- Managed teams with technical expertise.
- Confidence explaining complex issues in clear, plain language.
We typically work on a hybrid basis with 2 days per week in your local office and the rest from home. You can be based from anywhere if you’re happy to travel when needed to either our Newcastle or London offices. You’ll manage your own diary.
What’s in it for you?
- 2 paid volunteering days each year.
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- Work your way with flexibility to balance life and work.
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
Homeownership Manager in Newcastle upon Tyne employer: Home Group
As a Homeownership Manager, you will thrive in an environment that champions autonomy and collaboration, allowing you to shape the service while working alongside dedicated colleagues. With generous benefits including 34 days of leave, a health cash plan, and family-friendly policies, this role offers not just a job but a meaningful career where your leadership and expertise can make a national impact. Join us in one of the UK’s Great Places to Work, where your professional growth is supported and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Homeownership Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and get the inside scoop on the company culture.
✨Tip Number 2
Prepare for the interview by practising common questions related to homeownership and leasehold legislation. We want you to feel confident explaining complex issues in plain language!
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've managed teams or handled complex cases. We love to see how you can lead and support others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be part of a team that values collaboration and doing the right thing.
We think you need these skills to ace Homeownership Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Homeownership Manager role. Highlight your experience with homeownership legislation and complex cases, as this will show us you’re the right fit for the job.
Showcase Your Leadership Skills:We want to see how you've led teams or supported specialist services in the past. Share specific examples that demonstrate your ability to manage high-risk work and coach colleagues effectively.
Keep It Clear and Concise:When explaining your experience, use plain language to make it easy for us to understand your qualifications. Avoid jargon and focus on what makes you a great candidate for this role.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures we receive all your details correctly and helps us keep track of your application in our system.
How to prepare for a job interview at Home Group
✨Know Your Legislation
Make sure you brush up on your knowledge of homeownership and leasehold legislation. Be prepared to discuss specific cases or scenarios where you've applied this knowledge, as it shows you're not just familiar with the theory but can also put it into practice.
✨Showcase Your Leadership Skills
Since the role involves managing a specialist team, think of examples where you've led a team or supported a service. Highlight your coaching experience and how you've helped colleagues navigate complex issues, as this will demonstrate your ability to lead effectively.
✨Prepare for Complex Case Discussions
Expect questions about handling high-risk, high-volume work and complex cases like tribunals. Prepare some real-life examples that showcase your problem-solving skills and how you've managed similar situations in the past.
✨Communicate Clearly
Practice explaining complex issues in plain language. The interviewers will want to see that you can break down complicated topics for others. Consider doing mock interviews with friends or family to refine your communication style.
