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- Tasks: Lead customer experience strategies and enhance service delivery for a top housing organisation.
- Company: A leading UK housing organisation with a focus on customer satisfaction.
- Benefits: Flexible hybrid working, generous benefits, and a positive organisational culture.
- Why this job: Make a real difference in customer experience while enjoying a supportive work environment.
- Qualifications: Strong leadership skills and extensive experience in customer service management.
- Other info: Opportunity to drive digital innovations and shape customer-focused strategies.
The predicted salary is between 43200 - 72000 £ per year.
A leading UK housing organization is seeking a Director of Customer Experience to oversee customer-focused strategies and enhance service delivery. The ideal candidate will have outstanding leadership skills and extensive experience in customer service management, including digital innovations. This role offers flexible hybrid working and generous benefits, contributing to a positive organizational culture focused on customer satisfaction.
Head of Customer Experience & Strategy in Newcastle upon Tyne employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience & Strategy in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or customer experience roles on LinkedIn. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Showcase your leadership skills! During interviews, share specific examples of how you've led teams to enhance customer satisfaction. We want to hear about your successes and how you tackled challenges head-on.
✨Tip Number 3
Stay updated on digital innovations in customer service. Bring fresh ideas to the table during discussions. We love candidates who are passionate about using tech to improve customer experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talent that aligns with our mission of enhancing customer satisfaction.
We think you need these skills to ace Head of Customer Experience & Strategy in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Customer Experience & Strategy role. Highlight your leadership experience and any digital innovations you've implemented in customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer experience and how your strategies have made a difference in previous roles. Keep it engaging and relevant!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved customer satisfaction or led successful projects. Numbers and outcomes speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Home Group
✨Know Your Customer Experience Stuff
Make sure you brush up on the latest trends in customer experience and service delivery. Familiarise yourself with digital innovations that can enhance customer interactions, as this role is all about leading strategies that put customers first.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you've faced and how your leadership made a difference. This will demonstrate your capability to oversee customer-focused strategies effectively.
✨Understand the Organisation's Culture
Research the housing organisation’s values and culture. Be ready to discuss how your approach aligns with their focus on customer satisfaction and how you can contribute to a positive organisational culture.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about their current customer experience strategies and any challenges they face. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
