At a Glance
- Tasks: Be the friendly voice for customers, providing support via phone, chat, and email.
- Company: Join Home Group, a social enterprise making a real difference in people's lives.
- Benefits: Enjoy 34 days leave, health cash plan, and flexible hybrid working.
- Other info: Be part of a top-rated workplace with excellent career development opportunities.
- Why this job: Make a positive impact while growing in a supportive and inclusive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26300 - 26300 £ per year.
Newcastle upon Tyne City Centre (enjoy the best view of St James’ Park!) Permanent, full time (37.5 hours per week), Monday to Friday shifts between 8:00 am and 6:00 pm. Hybrid Working 2 days in the office, the rest from home (your first four weeks will be office-based, Monday to Friday, 9:00 to 17:00). Salary £26,300 per annum pro rata, plus fantastic benefits including the Health Cash Plan.
If you’re searching for a role where you can genuinely make a difference and feel valued every day, you’re in the right place. Home Group is a social enterprise supporting vulnerable individuals, including people with mental and physical health needs. We believe in creating a positive impact, and we’re looking for committed individuals who thrive on helping others.
What You’ll Do
- Act as the first point of contact for customers via phone, live chat, and email
- Provide warm, professional, and tailored support, answering queries and resolving issues
- Offer expert housing advice and promote self‑service options where appropriate
- Handle feedback and complaints with empathy, ownership, and professionalism
- Use modern IT systems to efficiently manage queries, appointments, and repairs
Why join us
Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top Great Places to Work!
You have
- Experience in a fast‑paced, customer‑focused environment
- Sound judgement and practical problem‑solving skills
- Ability to handle challenging calls and complaints calmly, deescalating challenging situations
- Confidence with technology—laptops, smartphone apps, and systems
- Excellent written and verbal communication tailoring your style to the needs of our diverse customers
- Strong attention to detail, even under pressure
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
What’s in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a “me day”)
- 2 paid volunteering days each year
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
- Matching pension contribution (up to 7% and life insurance of 3x basic salary)
- Instant pay access with Stream
Click APPLY NOW to see our Customer Service Centre Advisor Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait.
For reasonable adjustments email recruitment@homegroup.org.uk.
Work Locations Newcastle upon Tyne (Strawberry Lane)
Closing Date Apr.26, 11:59:00 PM
Customer Service Centre Advisor in Newcastle upon Tyne employer: Home Group
Home Group is an exceptional employer located in the heart of Newcastle upon Tyne, offering a supportive and inclusive work environment where employees are valued and encouraged to grow. With flexible hybrid working options, generous leave entitlements, and a strong focus on wellbeing, you will be part of a team dedicated to making a positive impact in the lives of vulnerable individuals. Join us and experience a workplace that prioritises your development and fosters a culture of care and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Centre Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, check out Home Group's values and mission. This will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to demonstrate your ability to handle calls and emails professionally. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will highlight your ability to stay calm under pressure, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and benefits right there. Don’t wait too long, as roles can close early!
We think you need these skills to ace Customer Service Centre Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your problem-solving abilities and tech-savviness!
Show Your Passion:Let us know why you’re excited about this role! Share your enthusiasm for helping others and making a difference. A genuine passion for customer service can really make your application stand out.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Customer Service Centre Advisor position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can get back to you quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Home Group
✨Know the Company
Before your interview, take some time to research Home Group. Understand their mission, values, and the impact they have on the community. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your problem-solving skills and how you maintained professionalism under pressure. This is crucial for a Customer Service Centre Advisor role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This will reflect your ability to understand and empathise with customers, which is key in this position.
✨Be Tech-Savvy
Since the role involves using modern IT systems, be prepared to discuss your experience with technology. Mention any relevant tools or software you've used in previous roles, and express your confidence in learning new systems quickly.
