Home Group seeks a Customer Experience Manager for the Customer Service Centre in Newcastle upon Tyne to shape how we listen, learn and improve, driving value for customers and colleagues through data-driven actions.
You will spot patterns in feedback, streamline processes, and collaborate with housing and maintenance teams to keep services fair and joined up while balancing quick wins with long-term improvements.
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Customer Experience Manager - Hybrid & Flexible Hours in Newcastle upon Tyne employer: Home Group
At Persona, we pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive. As an Aftercare Coordinator, you'll benefit from competitive salary packages, a Health Cash Plan, and opportunities for professional growth while making a tangible impact on our customers' experiences in their new homes. Join us in a culture that values attention to detail and customer satisfaction, all within a dynamic team dedicated to achieving excellence.
