At a Glance
- Tasks: Provide 1st line IS support and troubleshoot tech issues while learning on the job.
- Company: Home Group, a welcoming and inclusive workplace that values diversity.
- Benefits: Earn while you learn with competitive pay and a fully funded qualification.
- Other info: Great opportunities for career progression and personal development.
- Why this job: Kickstart your tech career with real responsibilities and dedicated support.
- Qualifications: No prior experience needed; just bring your curiosity and motivation.
The predicted salary is between 10.85 - 10.85 £ per hour.
- Pay, £10.85ph (under 20) - £12.71ph (21 and over)
- Pay, £10.85ph (under 20) - £12.71ph (21 and over)
- Temporary (18 months contract), full time (37.5hpw)
- Home, a place where you belong
At Home Group, we believe apprenticeships are one of the best ways to start a career.
If you're curious about technology and enjoy helping people, this is a great opportunity to earn while you learn, gain recognised qualifications and build valuable skills.
You don’t need previous experience to join us. What matters most is your potential, values and motivation.
Why choose a Home Group apprenticeship?
- Get paid while gaining a fully funded, industry-recognised qualification
- Dedicated mentor and on-the-job support from day one
- Protected study time built into your working week
- Access to the same benefits, awards and recognition as permanent colleagues
- A welcoming, inclusive culture where you can be yourself
- Real opportunities to progress into a permanent role and continue your career with us.
Our apprenticeships are open to all ages and backgrounds, whether you’re starting out, changing direction, or returning to work.
About The Role
As an IS 1st Line Support Apprentice you’ll be a valued member of the team, learning by doing and supporting colleagues with meaningful, hands‑on work.
No two days are the same, and you’ll be trusted with real responsibilities while being fully supported as you develop.
- You’ll Learn How To
- Provide 1st line IS support to Home Group colleagues
- Logging and updating support requests accurately
- Troubleshooting basic system, device and application issues
- Learning about cyber security, data protection and digital services
- Working with experienced colleagues to develop your technical skills.
What qualification will you gain?
- Infrastructure Technician Apprenticeship Standard Level 3
- Delivered by training provider
You’ll combine on-the-job learning with structured study, building skills and confidence that will support your long-term career.
What happens next?
We’re proud of our track record in supporting apprentices to progress.
Many of our apprentices move into permanent roles or continue their development through high-level apprenticeships or professional qualifications.
This is more than a job; it’s a pathway into a career.
Who We’re Looking For
We’re looking for people who
- Are keen to learn and develop new skills
- Share our values and want to make a difference
- Are organised, curious and willing to ask questions
- Enjoy working with people and being part of a team
You don’t need previous experience in IT; we’ll support you every step of the way.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.
Finally
For reasonable adjustments email [email protected].
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Apprentice IS 1st Line Support in Newcastle upon Tyne employer: Home Group
Home Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a competitive salary, generous benefits including 34 days of leave and a health cash plan, as well as the flexibility of hybrid working, this role in Newcastle upon Tyne provides a meaningful opportunity for solicitors to thrive in housing litigation while enjoying a balanced lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice IS 1st Line Support in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Home Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Home Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Apprentice IS 1st Line Support in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Home Group:Your cover letter is your chance to shine! Tell us why you want to work at Home Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Home Group!
How to prepare for a job interview at Home Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
