At a Glance
- Tasks: Support colleagues with hands-on work and deliver engaging events.
- Company: Home Group, dedicated to creating safe spaces and career growth.
- Benefits: Earn while you learn, gain a recognised qualification, and enjoy a funded NUS Discount card.
- Other info: Inclusive culture with real opportunities for career progression.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: No experience needed; just bring your motivation and willingness to learn.
The predicted salary is between 22400 - 24800 € per year.
Hourly pay: £10.85 to £12.71 (dependent on age)
Full time, 37.5 hpw, 15-month fixed-term
One Strawberry Lane, Newcastle upon Tyne
At Home Group, we believe everyone deserves a safe place to call home, and a great place to build their career. Our apprenticeships give you the chance to earn while you learn, gain a recognised qualification, and make a real difference to people and communities. You don’t need previous experience to join us. What matters most is your potential, values and motivation.
Why choose a Home Group apprenticeship?
- Get paid while gaining a fully funded, industry-recognised qualification
- Dedicated mentor and on‑job support from day one
- Protected study time built into your working week
- Access to the same benefits, awards and recognition as permanent colleagues + a funded NUS Discount card
- A welcoming, inclusive culture where you can be yourself
- Real opportunities to progress into a permanent role and continue your career with us.
About The Role
As our Customer Service Apprentice, you’ll be a valued member of the team, learning by doing and supporting colleagues with meaningful, hands‑on work. No two days are the same, and you’ll be trusted with real responsibilities while being fully supported as you develop.
You’ll Learn How To
- Be a team player, delivering a cracking workspace experience through fun and meaningful events
- Be confident in communicating with a range of different people
- Face the challenges of balancing competing priorities and working to tight deadlines
- Use your brilliant personality to impress our colleagues, visitors and community sector – when one of us shines we all shine!
- Prepare meeting rooms and other spaces for large events. This role involves hands‑on, physical work, including moving and setting up chairs and tables.
What qualification will you gain?
Customer Service Assistant level 2 apprenticeship with possible progression onto a level 3. Your academic learning will be delivered by one of our specialist apprenticeship providers, with support from an experienced tutor and your team. You’ll be given dedicated time to attend learning sessions, complete your studies, and access learning materials alongside practical, on‑the‑job experience. You’ll combine structured study with hands‑on learning, building the skills and confidence to support your long‑term career.
What happens next?
We’re proud of our track record in supporting apprentices to progress and two of our apprentices have moved into permanent roles. This is more than a job; it’s a pathway into a career.
We’re Looking For Candidates Who
- Are Home Group customers
- Have achieved a level 1 in English and Mathematics, if you don’t already have this – this is built into your apprenticeship learning
- Are IT confident, or at the very least have a basic understanding, particularly using Outlook
- Are keen to learn and develop new skills e.g., communication both verbal and written
- Share our values, want to make a difference and enjoy working with people and being part of a team
- Are organised, curious and willing to ask questions
Home Group is proud to be an inclusive employer. We welcome applications from people of all backgrounds and identities and are committed to creating a workplace where everyone feels they belong. Home Group is a great place to work! If you need any adjustment during the recruitment process, please let us know, we’re happy to help.
Work Locations: Newcastle upon Tyne (Strawberry Lane)
Closing Date: Jun.26, 11:59:00 PM
Apprentice Community Host in Newcastle upon Tyne employer: Home Group
At Home Group, we are dedicated to fostering a supportive and inclusive work environment where every apprentice can thrive. With a focus on personal development, our apprenticeships offer the unique opportunity to earn while you learn, gain industry-recognised qualifications, and enjoy a range of benefits including a dedicated mentor and protected study time. Located in the vibrant city of Newcastle upon Tyne, we provide a welcoming culture that encourages growth and progression into permanent roles, making us an excellent employer for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Community Host in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with people, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly when it matters most.
✨Tip Number 3
Be ready to showcase your personality! The job description mentions using your 'brilliant personality' to impress others. Think of examples where you've made a positive impact in a team or community setting, and be prepared to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about landing this apprenticeship with us.
We think you need these skills to ace Apprentice Community Host in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to tailor your application to the specific role of Apprentice Community Host. Highlight any relevant skills or experiences that align with what we’re looking for, like teamwork and communication.
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use simple language and avoid jargon to ensure your message comes across clearly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and allows you to explore more about what we do at Home Group.
How to prepare for a job interview at Home Group
✨Know Your Stuff
Before the interview, take some time to research Home Group and their values. Understand what they stand for and how you can contribute to their mission of creating a safe place for everyone. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Off Your Personality
As an Apprentice Community Host, your personality is key! Be ready to share examples of how you've worked well in a team or made a positive impact in your community. Don’t be afraid to let your enthusiasm shine through; it’s all about making a great impression!
✨Prepare for Practical Questions
Expect questions that assess your ability to handle hands-on tasks and manage competing priorities. Think of scenarios where you’ve successfully balanced multiple responsibilities or organised events. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewers. This could be about the apprenticeship structure, opportunities for progression, or the team culture. It shows that you’re engaged and eager to learn more about the role and the company.
