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- Tasks: Provide outstanding customer support and manage income collection tasks.
- Company: Join Home Group, one of the UK’s top 10 Great Places to Work!
- Benefits: Enjoy 34 days leave, health cash plan, and over 800 discounts.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Passion for customer service and experience in debt collection preferred.
- Other info: Flexible working hours and great training opportunities await you!
The predicted salary is between 24638 - 27400 ÂŁ per year.
ÂŁ24,638 per annum and great benefits including Health Cash Plan
Permanent, full time (37.5 hpw), hybrid working
Maryport, Cumbria
Home, a place where you belong
This is a great job opportunity to join Home Group's awesome housing team in Cumbria. Providing face to face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!
What you’ll do
- You’ll provide outstanding customer service and protect our income!
- You’ll be a part of a National Income focused team which will involve the collection of Former Tenant Arrears and arrears Case Management.
- Administration tasks around Universal Credit along with other income collection tasks.
- You’ll work closely with National colleagues to make sure that we are accountable, commercial, caring and energised with everything we do.
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!
You have
- You’re passionate about delivering excellent customer service and have a genuine passion around income protection.
- You are a real collaborator, working with other national colleagues, external partners as well as our Customer Service Centre colleagues and our Housing Managers.
- You’ll use your creative spark and keen eye for detail to ensure our income collections work streams are kept up to date.
- Naturally empathetic, you build rapport quickly and have a sound understanding of maintaining confidentiality and professional boundaries.
- It will also be brilliant if you have experience in debt collection and a basic understanding of housing management, housing law and universal credit too!
You will have the flexibility of both home and office working in one of our local offices and we’ll give you the technical kit to make that easy.
Flexible working hours or There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.
You’ll need a Standard DBS check done and we pay for that.
What’s in it for you?
- 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
For reasonable adjustments email recruitment@homegroup.org.uk
Community Housing Assistant in Maryport employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Housing Assistant in Maryport
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Home Group. Check out their values and mission. This way, you can show how your passion for customer service aligns with their goals.
✨Tip Number 2
Practice your people skills! Since this role is all about supporting customers, think of examples from your past where you've delivered excellent service. Be ready to share these stories during your interview to demonstrate your experience.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at Home Group. This could give you insider tips and help you stand out in your application.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making a difference in the community.
We think you need these skills to ace Community Housing Assistant in Maryport
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your passion for delivering excellent customer service in your application. We love candidates who genuinely care about making a difference in our communities!
Be Specific About Your Experience: When detailing your experience, be specific about any roles related to debt collection or housing management. We want to see how your background aligns with what we do at Home Group.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and qualities mentioned in the job description. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll find all the info you need right there!
How to prepare for a job interview at Home Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Community Housing Assistant. Familiarise yourself with key concepts like income protection, debt collection, and housing management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, think of specific examples from your past experiences where you've excelled in this area. Be ready to discuss how you’ve built rapport with customers and handled challenging situations effectively.
✨Be a Team Player
Collaboration is key in this role, so be prepared to talk about your experience working with others. Highlight instances where you’ve successfully collaborated with colleagues or external partners to achieve a common goal. This will demonstrate that you can work well within a team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the training opportunities available or how the team collaborates on income collection tasks. It’s a great way to engage with the interviewer and leave a positive impression.
