Housing Manager in Leeds

Join to apply for the Housing Manager role at Home Group

Starting salary £32,000, plus great benefits including Health cash plan

Permanent, Full-time, 37.5 hpw, typically 9:00am – 17:00pm (Monday – Friday)

Leeds, East Coast and Yorkshire

This is a great job opportunity for a Housing Manager to join Home Group’s awesome housing team with the East Coast & Yorkshire region. As our Housing Manager, you’ll be a face‑to‑face customer support to our communities.

What’s in it for you

• 34 days leave, pro‑rated (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

What You’ll Do

• You will work through arrears cases for our general needs, shared ownership and leasehold customers including managing service charge accounts and other payments for homeowners, within East Coast & Yorkshire Region and decide on the necessary course of action.
• You will provide advice and support to residents regarding service charges and homeownership queries.
• Work with finance teams to ensure service charges are correct and timely reconciliation of accounts
• You will work on specific campaigns to reduce arrears, such as targeted work with customers in a locality.
• You will work closely with our Financial Inclusion Telephone Team and Specialist Function Managers and external partners to discuss accounts and to support customers.
• You’ll progress legal paperwork such as notices and prepare witness statements for rent arrears cases and homeowners at court.

Why join us

Be part of one of the UK’s top 10 Great Places to Work! You get great training, support from friendly colleagues and a chance to make a real difference every day.

Qualifications

• You will have a background in income protection & arrears management processes including legal action for non‑payment of service charges or rent.
• You will have the ability to explain and manage annual service charge budgets, actuals and reconciliations.
• Ability to interpret different types of tenures.
• Understanding of responsibilities between landlord and leaseholder for repairs and upkeep.
• You’ll understand housing management, housing law, universal credit and housing benefit.
• Knowledge of best practice in responding to leaseholder disputes and complaints

The practical bits

• Hybrid working which involves working from home, in the community or your nearest local office.
• You’ll manage your own diary and be accountable for achieving KPI’s.
• You will need to be able to drive and have access to a vehicle insured for business purposes. Don’t worry, we’ll pay your business mileage to cover this use!
• You’ll need an Enhanced DBS check done and we pay for that.

Find out more

Click APPLY NOW to see our Housing Manager Job description, find out about us and for help to apply. Roles can close early, so don’t wait.
For reasonable adjustments email recruitment@homegroup.org.uk
Closing Date: Jan.26, 11:59:00 PM

Work Locations

Leeds (West Village)

Seniority level

Entry level

Employment type

Full-time

Job function / Industries

Other, Non-profit Organizations