About the role
Salary £32,262 per annum plus great benefits including Health Cash Plan
Home, a place where you belong
If you're tired of jobs where customers feel like an afterthought, this is your switch. Join us and make sure every repair and maintenance job feels right for the people living there. You'll be the voice of the customer, solving problems before they escalate and shaping better ways of working. Go home each day knowing you've made a real difference.
What you'll do
• Oversee maintenance works and make sure quality standards are met.
• Act as the key contact for customers during repairs and resolve issues fast.
• Represent the customer voice with contractors and internal teams.
• Analyse feedback and data to drive improvements in service delivery.
• Support teams to keep homes safe, compliant and maintained to a high standard.
Why join us
You'll have the freedom to shape your diary and the backing of a brilliant team. We'll invest in your career with training and progression opportunities, so you can grow with us. Be part of one of the UK's Great Places to Work! We can't offer a CoS for this role
You have
• Experience overseeing maintenance works through to successful completion.
• Ability to explain technical details in a way customers understand.
• Strong stakeholder skills and confidence to hold others to
Estate Liaison Officer in Leeds employer: Home Group
At Persona, we pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive. As an Aftercare Coordinator, you'll benefit from competitive salary packages, a Health Cash Plan, and opportunities for professional growth while making a tangible impact on our customers' experiences in their new homes. Join us in a culture that values attention to detail and customer satisfaction, all within a dynamic team dedicated to achieving excellence.
