At a Glance
- Tasks: Support customers with complex needs to live independently and create personalised support plans.
- Company: Home Group is a top-rated mental health service dedicated to empowering individuals in the community.
- Benefits: Enjoy 34 days of leave, health cash plans, and over 800 discounts on high street brands.
- Other info: Flexible hours available; must have a vehicle insured for business use.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Passion for helping others, experience in support planning, and ability to work independently.
The predicted salary is between 20800 - 29100 € per year.
Primarily in the East (Seaham, Horden, Peterlee) but also some work covering the whole of County Durham. Permanent, part time (30hpw). Pay £13.21 per hour (£25,838 per annum) [pro rata] and great benefits including Health Cash Plan.
Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Lead Support Worker, you’ll be at the heart of supporting our customers who have complex needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations.
Typical day as a Lead Support Worker:
- Creating support plans with your customers and coordinating our small team of Support Workers working to the plans.
- Planning sessions for the groups and actively promoting the groups, allotments and the befriending service.
- Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.
- Carrying out risk assessments, support planning, goal setting and regular reviews.
- Collaborating with colleagues and having plenty of time for cuppas, chats and catch ups.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!
You bring:
- Passion to support our customers to live their best life, working collaboratively with an eye for detail.
- Experience of creating person-centred support plans and supporting colleagues in working to the plans.
- Experience of coordinating and assessing customer referrals.
- The ability to work on your own initiative, remain calm under pressure and have a resilient approach.
- A vehicle insured for business purposes; we’ll pay your mileage!
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.
Job details:
- Tuesday- Friday 9am-5pm or Monday- Friday hours to be discussed.
- Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.
- You’ll need an Enhanced DBS check done and we pay for that.
What’s in it for you?
- 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out.
- We Grow Our Own colleagues; when you’re ready for the next step in your career, you can grow with us!
- Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing.
Find out more by clicking APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply.
Lead Support Worker in North East employer: Home Group
Home Group is an exceptional employer, offering a supportive and empowering work culture where you can truly make a difference in the lives of customers with complex needs. With flexible working hours, generous leave policies, and a commitment to employee growth, you'll find ample opportunities to develop your career while enjoying a range of benefits including a health cash plan and discounts on high street shopping. Join a team that values diversity and well-being, making it one of the top ten Great Places to Work in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Support Worker in North East
✨Tip Number 1
Familiarise yourself with the specific needs of the customers you'll be supporting. Research common challenges faced by individuals with complex needs and think about how you can address these in your role as a Lead Support Worker.
✨Tip Number 2
Network with current or former employees of Home Group to gain insights into the company culture and expectations for the Lead Support Worker position. This can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your experience in creating person-centred support plans. Think of specific examples where you've successfully implemented these plans and how they positively impacted your customers.
✨Tip Number 4
Showcase your ability to work collaboratively by preparing examples of how you've supported colleagues in previous roles. Highlight any leadership experiences that demonstrate your capability to coordinate a team effectively.
We think you need these skills to ace Lead Support Worker in North East
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the responsibilities and requirements of the Lead Support Worker position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in creating person-centred support plans and coordinating teams. Use bullet points for clarity and focus on achievements that demonstrate your ability to support customers with complex needs.
Write a Strong Cover Letter:In your cover letter, express your passion for supporting individuals with complex needs. Provide specific examples of how you've made a difference in previous roles and explain why you want to work with Home Group. Make sure to convey your understanding of their values and mission.
Proofread Your Application:Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role of Lead Support Worker.
How to prepare for a job interview at Home Group
✨Show Your Passion for Support Work
Make sure to express your genuine passion for helping others during the interview. Share specific examples of how you've made a difference in someone's life, as this role is all about empowering customers to live independently.
✨Demonstrate Your Experience with Person-Centred Planning
Be prepared to discuss your experience in creating person-centred support plans. Highlight any relevant situations where you coordinated with colleagues to implement these plans effectively, showcasing your teamwork and leadership skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle complex situations. Think of examples from your past experiences where you had to remain calm under pressure and make quick decisions, as this will demonstrate your resilience and initiative.
✨Familiarise Yourself with Technology Use
Since the role involves using technology for support planning and collaboration, be ready to discuss your comfort level with various tech tools. Mention any specific software or platforms you've used in previous roles to show you're tech-savvy and adaptable.
