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- Tasks: Lead support for customers with complex needs and help them live independently.
- Company: Join a top-rated workplace dedicated to mental health support.
- Benefits: Enjoy 34 days leave, health cash plan, and over 800 discounts.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in creating support plans and coordinating teams.
- Other info: Be part of a diverse team that values collaboration and individuality.
Overview
Lead Support Worker – Swindon, Wiltshire. Permanent, part time (22.5 hpw), Monday to Friday 9am–5pm, pattern to be discussed. Pay £13.21 per hour (£25,838 per annum) pro rata, and great benefits including Health Cash Plan.
Responsibilities
- Lead the delivery of support for customers with complex needs to develop skills to live more independently in the community.
- Create support plans with customers and coordinate a small team of Support Workers to deliver the plans.
- Mental Health support
- Help customers with daily living activities such as meals, shopping, budgeting, maintaining tenancy, and moving to independent accommodation if able.
- Carry out risk assessments, support planning, goal setting and regular reviews.
- Cuppas, chats and catch ups. There’s time to collaborate with colleagues and support teams.
- Be part of a team recognized as one of the top ten places to work in the UK.
You’ll bring
- Passion to support customers to live their best life, with an eye for detail and a collaborative approach.
- Experience of creating person-centred support plans and supporting colleagues to implement them.
- Experience of coordinating and assessing customer referrals.
- Ability to work on your own initiative, remain calm under pressure and have a resilient approach.
- Due to limits on our current certificates of sponsorship, we cannot offer sponsorship to external candidates for this role. This remains under regular review.
Our team
You’ll join Debbie, Senior Client Service Manager, Becki, Client Service Manager and our Dream team. We’re passionate about supporting mental health customers and delivering positive outcomes. We’re a supportive team that values collaboration.
Job details
- Working 22.5 hpw between 9am and 5pm, Monday to Friday. Pattern to be discussed.
- We may need to adapt start or finish times to meet the needs of our customers.
- Able to use technology for creating and updating support plans, completing online learning and collaborating with colleagues.
- Enhanced DBS check required; we pay for this.
A place where you belong
Great things happen when we can be ourselves at work. We want all colleagues to be who they truly are here. Our diversity networks, peers and allies (Multicultural, LGBTQIA+, Disability) support us to be our best. Together we make Home Group a great place to work!
What’s in it for you?
- 34 days leave (including bank holidays and a “me day”) increasing to 39 days, plus time off for volunteering.
- Health cash plan saving you from £1140 per annum. We’ll cover costs towards dental, optical, prescriptions, and more.
- Over 800 high street discounts on groceries, holidays and days out.
- Opportunity to grow with the company as you advance in your career.
- Recognition as one of the UK’s Best Places for Wellbeing.
Finally, do let us know if there’s anything we can do to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk
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Lead Support Worker employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Support Worker
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to support work. Think about your past experiences and how they align with the role. We want you to shine, so rehearse your answers!
✨Tip Number 3
Show your passion during the interview! Talk about why supporting customers with complex needs matters to you. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great way to keep the conversation going!
We think you need these skills to ace Lead Support Worker
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Lead Support Worker role. Use keywords from the job description to show us you understand what we're looking for.
Show Your Passion: We want to see your enthusiasm for supporting customers with complex needs. Share specific examples of how you've made a difference in previous roles, especially in mental health support or creating person-centred plans.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see your skills and experiences that match the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with our Dream team.
How to prepare for a job interview at Home Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Lead Support Worker inside out. Familiarise yourself with creating person-centred support plans and the specific needs of customers with complex needs. This will help you answer questions confidently and show your passion for supporting others.
✨Showcase Your Experience
Be ready to share specific examples from your past work that demonstrate your ability to coordinate teams and assess customer referrals. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how your experience aligns with their needs.
✨Emphasise Collaboration
Since this role involves working closely with a team, highlight your collaborative approach during the interview. Talk about times when you’ve successfully worked with colleagues to achieve positive outcomes for customers, and how you value teamwork in delivering support.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could be about the team dynamics, the types of support plans you’ll be working on, or how the company supports its staff's wellbeing. It shows your genuine interest in the role and helps you determine if it’s the right fit for you.
