At a Glance
- Tasks: Provide exceptional support to customers via phone, live chat, and email.
- Company: Home Group, a supportive and customer-focused organisation in Newcastle.
- Benefits: 34 days leave, health cash plan, and hybrid working model for flexibility.
- Other info: Enjoy a dynamic work environment with great team support.
- Why this job: Be the first point of contact and make a real difference in customers' lives.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Home Group in Newcastle upon Tyne is hiring a Customer Service Centre Advisor to provide exceptional support to customers. In this role, you will serve as the first point of contact, handling inquiries through phone, live chat, and email, all while ensuring a professional and warm experience.
The position offers a hybrid working model, allowing flexibility with some days in the office and others from home. Enjoy fantastic benefits, including 34 days leave and a health cash plan.
Hybrid Housing & Customer Care Advisor – Newcastle employer: Home Group
Home Group in Newcastle upon Tyne is an excellent employer, offering a supportive and flexible work environment for its Hybrid Housing & Customer Care Advisors. With a strong focus on employee well-being, you will benefit from generous leave entitlements, a health cash plan, and opportunities for professional growth, all while being part of a team that values exceptional customer service and community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Housing & Customer Care Advisor – Newcastle
✨Tip Number 1
Make sure you research Home Group and their values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these examples during your interview to demonstrate your ability to provide exceptional support.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining our team at Home Group.
We think you need these skills to ace Hybrid Housing & Customer Care Advisor – Newcastle
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service roles. We want to see how you’ve handled inquiries and provided support, so share specific examples that showcase your ability to create a warm and professional experience for customers.
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for the role shines through without overwhelming us with too much information.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our fantastic benefits right there!
How to prepare for a job interview at Home Group
✨Know Your Stuff
Before the interview, make sure you understand Home Group's mission and values. Familiarise yourself with their customer service approach and think about how your experience aligns with their goals. This will show that you're genuinely interested in the role and the company.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service, such as handling difficult customers or prioritising tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Showcase Your Communication Skills
As a Customer Service Centre Advisor, communication is key. During the interview, demonstrate your ability to listen actively and respond thoughtfully. You might even want to prepare a few examples of how you've successfully resolved customer inquiries in the past.
✨Embrace the Hybrid Model
Since this role offers a hybrid working model, be ready to discuss how you manage your time and productivity when working from home. Share any strategies you have for staying organised and maintaining a professional environment, as this will highlight your adaptability and self-discipline.
