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- Tasks: Support HRD activities from recruitment to onboarding and compliance.
- Company: Join a passionate team at Home Group, committed to inclusivity and excellent service.
- Benefits: Enjoy 34 days annual leave, health cash plan, and over 800 discounts.
- Why this job: Be part of a supportive culture with opportunities for career growth and learning.
- Qualifications: Customer service passion, detail-oriented, and confident in Microsoft Office.
- Other info: Flexible hybrid working with a comprehensive induction and ongoing support.
The predicted salary is between 24638 - 27400 £ per year.
Location: Newcastle – Hybrid working from our city centre office and from home
Type: Permanent, Full time (37.5 hpw)
Salary: £24,638 plus great benefits including health cash plan!
Introduction: We have a brilliant opportunity for you to join our Colleague Services team as Human Resources and Development (HRD) Colleague Services Assistant.
Role Overview: Our colleague services team are the first point of contact for all HRD activities, from Recruitment to Onboarding and Development. You'll support colleagues and managers with legal processes and compliance activities.
Key Responsibilities:
- Completing employment checks for new starters including DBS checks, reference requests, and visa checking
- Handling contractual changes
- Monitoring compliance
- Answering incoming calls to our main HRD phone line
- Administering and supporting colleagues, managers, and candidates through various processes to ensure a smooth experience from start to finish
Candidate Profile:
- Passionate about providing excellent customer service
- Thrives in a fast-paced environment, handling high volumes of deadline-driven tasks
- Calm under pressure and able to manage workload efficiently
- Detail-oriented with strong data handling skills
- Ability to create, organize, and analyze data to inform decisions
- Confident in using Microsoft Office and other technical tools
Team Overview:
You'll work with a passionate team committed to providing excellent service, ensuring compliance, and maintaining accuracy. Our manager Tracey has been with Home Group for 15 years and is dedicated to supporting new team members. Our wider team is welcoming and supportive.
Working Arrangements:
- Full-time 37.5 hours per week, Monday to Friday
- Flexible hybrid working: 2 days a week at our Newcastle Head Office, the rest from home, with face-to-face meetings quarterly
- Comprehensive induction and ongoing learning support
Our Culture:
We believe in inclusivity and authenticity. Our diversity networks and allies support everyone to be their best. We strive to make Home Group a great place to work.
Benefits:
- 34 days annual leave (including bank holidays and a personal 'me day'), increasing to 39 days, plus time off for volunteering
- Health cash plan covering dental, optical, prescriptions, and more, saving you up to £1140 annually
- Over 800 discounts on groceries, holidays, days out, and more
- Investors in People Platinum, Great Place to Work, and 10th in UK for Wellbeing
- Opportunities for career growth, including potential CIPD qualifications in HRD
- Generous pension scheme with life insurance of 3x salary
HRD Colleague Services Assistant employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HRD Colleague Services Assistant
✨Tip Number 1
Familiarise yourself with the key responsibilities of the HRD Colleague Services Assistant role. Understanding the specifics, such as employment checks and compliance activities, will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled high-pressure situations in the past. This role thrives on excellent service, so being able to articulate your experiences will set you apart.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel, as data handling is a crucial part of this job. Being able to confidently discuss your proficiency with these tools can give you an edge.
✨Tip Number 4
Research Home Group's culture and values, especially their commitment to inclusivity and authenticity. Being able to align your personal values with theirs during conversations can demonstrate that you're a great fit for the team.
We think you need these skills to ace HRD Colleague Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the HRD Colleague Services Assistant role. Focus on customer service, data handling, and any HR-related tasks you've undertaken.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've managed workload efficiently under pressure.
Highlight Technical Skills: Since the role requires confidence in using Microsoft Office and other technical tools, be sure to mention your proficiency in these areas. Provide examples of how you've used these tools in previous roles.
Showcase Teamwork and Support: Emphasise your ability to work within a team and support colleagues. Share experiences where you contributed to a positive team environment or helped others navigate processes smoothly.
How to prepare for a job interview at Home Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to assist colleagues or clients.
✨Demonstrate Your Attention to Detail
Since the role requires strong data handling skills, be prepared to discuss how you ensure accuracy in your work. You could mention any tools or methods you use to double-check your data and maintain compliance.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you handle high-pressure situations or tight deadlines. Think of scenarios where you successfully managed multiple tasks and be ready to explain your thought process and outcomes.
✨Familiarise Yourself with HR Processes
Brush up on key HR processes such as recruitment, onboarding, and compliance activities. Being knowledgeable about these areas will show your commitment to the role and help you answer questions more confidently.
