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- Tasks: Support communities by managing estates and delivering top-notch customer service.
- Company: Join Home Group, a diverse team dedicated to creating safe homes and vibrant communities.
- Benefits: Enjoy flexible working, 34 days leave, health cash plan, and high street discounts.
- Why this job: Make a real impact in your community while growing your career in a supportive environment.
- Qualifications: Experience in housing management and a passion for customer service are essential.
- Other info: Hybrid role with flexible hours and opportunities for personal development.
The predicted salary is between 28000 - 36000 £ per year.
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Job Description – Housing Manager (251041)
Job Description
Housing Manager – (251041)
Description
Housing Manager
Harlow, Bishops Stortford working from home and on patch, with regular visits to our Bishops Stortford Office.
Permanent, full time (37.5hrs)
Salary circa £32,000 per annum plus great benefits including Health Cash Plan
Join us as a Housing Manager at Home Group
In our housing team in the Central Region, covering Harlow and Bishops Stortford, you\’ll be the face-to-face support for our estates, ensuring safe homes and communities. Delivering first-class customer service every day!
Typical day as a Housing Manager
- Engage with customers and get to know our communities through visibility and proactivity.
- Manage patches and neighborhoods, supported by Community Housing Assistants.
- Improve local neighborhoods through engagement and visibility.
- Manage anti-social behaviors, respond to customer queries and complaints.
- Handle voids process, liaise with local authorities.
- Conduct estate inspections, engage with contractors, and perform safety and compliance checks.
About You
- Experience in housing management, housing law, and anti-social behavior impact.
- Work towards Chartered Institute of Housing Level 3 qualification.
- Organized, proactive, with a positive attitude.
- Passionate about customer service and helping others.
- Resilient when dealing with challenges and complaints.
- Confident working with external partners and stakeholders.
Our team
Bring your skills and experience to a diverse team committed to supporting each other and delivering excellent service.
Job details
- Hybrid role, with days on patches in Harlow and Bishops Stortford.
- Meetings at Bishops Stortford Office monthly, with flexible working from home.
- Flexible hours; let us know your preferences during interview.
- Work mainly Monday to Friday, with occasional evenings.
- Must have a vehicle insured for business purposes; mileage paid.
- Standard DBS check required, paid for by us.
A place where you belong
We celebrate diversity and support networks that help everyone be their best at work.
What’s in it for you?
- 34 days leave, increasing to 39, with options to buy more and time off for volunteering.
- Health Cash Plan saving up to £1140/year.
- High street discounts on shopping, holidays, and more.
- Opportunities for career growth within the organization.
- Support for wellbeing and a positive work environment.
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Housing Manager employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager
✨Tip Number 1
Familiarise yourself with the local housing laws and regulations in Harlow and Bishops Stortford. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the community.
✨Tip Number 2
Network with current or former Housing Managers in the area. They can provide valuable insights into the role and the specific challenges faced in those communities, which can give you an edge during discussions.
✨Tip Number 3
Prepare to discuss your experience with anti-social behaviour management. Have specific examples ready that showcase your problem-solving skills and how you've successfully handled similar situations in the past.
✨Tip Number 4
Showcase your customer service passion by preparing anecdotes that highlight your proactive engagement with communities. This will resonate well with our values and demonstrate your fit for the Housing Manager role.
We think you need these skills to ace Housing Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Manager position. Tailor your application to highlight relevant experience in housing management and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in housing management, including any qualifications like the Chartered Institute of Housing Level 3. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: Your cover letter should express your passion for customer service and community engagement. Mention specific examples of how you've handled challenges in previous roles and how you can contribute to improving local neighbourhoods.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Housing Manager.
How to prepare for a job interview at Home Group
✨Know Your Housing Management Basics
Brush up on your knowledge of housing management and relevant laws. Be prepared to discuss your experience with anti-social behaviour and how you've handled similar situations in the past.
✨Showcase Your Customer Service Skills
As a Housing Manager, delivering excellent customer service is key. Prepare examples of how you've engaged with customers and improved their experiences in previous roles.
✨Demonstrate Proactivity and Organisation
Highlight your ability to manage patches and neighbourhoods effectively. Discuss any strategies you've used to stay organised and proactive in your previous positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've dealt with complaints or challenges, and be ready to explain your approach and the outcomes.