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- Tasks: Engage with communities, manage customer queries, and oversee estate inspections.
- Company: Join Home Group, a top-rated workplace focused on community and employee wellbeing.
- Benefits: Enjoy 34 days leave, health cash plan, and over 800 discounts on everyday essentials.
- Why this job: Make a real impact in people's lives while working in a supportive and diverse environment.
- Qualifications: Experience in housing management and a passion for excellent customer service are essential.
- Other info: Flexible working hours and mileage reimbursement available; be part of a vibrant team!
The predicted salary is between 28000 - 40000 ÂŁ per year.
This is a great job opportunity for a Housing Manager to join Home Group's awesome housing team in Barnet and North London. As our Housing Manager, you’ll be the face-to-face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.
Typical day as a Housing Manager:
- Through visibility, engagement with customers and proactivity on our estates, you’ll really get to know our communities.
- You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).
- Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.
- Managing our voids process including liaising with local authorities.
- Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!
About You:
- Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too!
- Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude.
- Passionate about delivering excellent customer service and have a genuine desire to help your customers.
- This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.
- Confident working with external partners and stakeholders such as local authorities, MPs etc.
- Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.
Job details:
This is a hybrid role and in an average week, you’ll spend 5 days working from our community patches of Barnet and North London. Although you’ll spend time in our neighbourhoods, we do get together regularly, we spend days in the offices at Douglas Bader Park and Rayners Lane, Harrow and 1 day working from home catching up on admin. There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview. We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary. To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage! You’ll need a Standard DBS check done and we pay for that.
A place where you belong:
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
- 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
- Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
Housing Manager employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager
✨Tip Number 1
Familiarise yourself with the local housing laws and regulations in Barnet and North London. Understanding the specific challenges and opportunities in this area will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Engage with local community groups or forums related to housing issues. This will not only expand your network but also give you insights into the needs and concerns of the residents, which is crucial for a Housing Manager role.
✨Tip Number 3
Prepare to discuss your experience with managing anti-social behaviour and customer complaints. Have specific examples ready that showcase your problem-solving skills and resilience in challenging situations.
✨Tip Number 4
Highlight your ability to work collaboratively with external partners, such as local authorities and contractors. Be ready to share instances where you've successfully built relationships to improve service delivery in your previous roles.
We think you need these skills to ace Housing Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Housing Manager position. Understand the key responsibilities and required skills, such as housing management and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience in housing management and customer service. Use specific examples that demonstrate your ability to manage anti-social behaviour and engage with communities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping customers and your proactive approach. Mention how your previous experiences align with the values of Home Group and why you want to be part of their team.
Showcase Your Soft Skills: In your application, emphasise your organisational skills, resilience, and ability to work with external partners. These soft skills are crucial for the Housing Manager role and should be evident in your written communication.
How to prepare for a job interview at Home Group
✨Know Your Housing Management Basics
Make sure you brush up on your knowledge of housing management and housing law. Being able to discuss these topics confidently will show that you understand the role and its responsibilities.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. This role is all about engaging with the community, so showcasing your passion for helping others will be key.
✨Showcase Your Organisational Skills
As a Housing Manager, you'll need to be super organised. Be ready to discuss how you manage your time and tasks effectively, especially when dealing with multiple patches and complaints.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, such as managing anti-social behaviour or liaising with local authorities. Think through potential scenarios and your approach to resolving them.
