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For Companies At a Glance
- Tasks: Support communities by managing housing and providing excellent customer service.
- Company: Join Home Group, a top-rated workplace focused on community and inclusivity.
- Benefits: Enjoy 34 days leave, health cash plan, and discounts on everyday essentials.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in housing management and a passion for customer service.
- Other info: Flexible working hours and a supportive team environment await you.
The predicted salary is between 28000 - 42000 ÂŁ per year.
Salary ÂŁ32,000 to ÂŁ39,000 per annum (depending on experience, skills and qualifications) plus great benefits including Health Cash Plan
Permanent, Full time (37.5 hpw)
Oxford
We can’t offer a CoS for this role
Overview
Home, a place where you belong. Join us as a Housing Manager at Home Group, in our housing team in Oxford. You’ll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You’ll provide first-class customer service, delivering our customer promise every day.
What You’ll Do
- You\\\’ll be out and about on our estates, meeting customers and building real connections with our communities
- You\\\’ll look after several patches with support from our Community Housing Assistants, making sure neighbourhoods feel safe and welcoming
- Managing anti-social behaviour is a core aspect of this role, spotting issues early and sorting them quickly
- Handling queries and complaints with care, always aiming to create inclusive, well-kept places to live
- Conducting estate inspections, meeting with contractors on site, and completing routine safety and compliance checks
You have
- Minimum of 2 years housing management experience with a comprehensive understanding of housing management, housing law and universal credit
- You have or are willing to work towards CIH Level 3
- Confidence handling anti-social behaviour cases, solving tricky problems and keeping communities safe
- Resilience in dealing with challenges and complaints
- Confidence working with external partners and stakeholders such as local authorities, MP\\u2019s
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
- This is a hybrid role and in an average week, you’ll spend 3 days working from our community patches in Oxford and two days working from home.
- Flexible working hours or there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.
- We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
- To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
- You’ll need a Standard DBS check done and we pay for that.
What’s in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a “me day”). The option to buy 5 more each year
- Health cash plan saving you (and your children) ÂŁ1140+ each year covering dental, opticians, prescriptions and more
- Matching pension contribution (up to 7% and life insurance of 3x basic salary)
- Instant pay access with Stream
- 800+ discounts on shops, holidays, days out, tech and more
Find out more
Click APPLY NOW to see our Housing Manager Job description, find out about us and for help to apply. Roles can close early, so don’t wait.
For reasonable adjustments email recruitment@homegroup.org.uk
Central Rented Portfolio 605
Work Locations: Oxford (Osney Court)
Closing Date
- Feb.26, 11:59:00 PM
#J-18808-Ljbffr
Housing Manager employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in housing management or dealing with anti-social behaviour.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! Ask about their approach to community engagement or how they handle challenges in housing management. This shows you're proactive and really thinking about how you can contribute.
✨Tip Number 4
After the interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your chat. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role!
We think you need these skills to ace Housing Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Manager role. Highlight your experience in housing management and customer service, as well as any relevant qualifications like the Chartered Institute of Housing Level 3.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you’ve effectively managed anti-social behaviour or improved community safety. We love seeing real-life applications of your talents!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is passionate about helping customers and can bring their unique self to our team. Don’t be afraid to share what makes you, well, you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our awesome benefits there!
How to prepare for a job interview at Home Group
✨Know Your Stuff
Make sure you brush up on housing management and relevant laws before the interview. Familiarise yourself with the specifics of anti-social behaviour management and how it impacts community safety. This will show that you're not just interested in the role, but that you understand the challenges it entails.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you resolved complaints or improved customer satisfaction. This is crucial for a Housing Manager, so be ready to demonstrate your passion for helping others.
✨Engage with the Community
Since the role involves a lot of community engagement, think about how you would approach getting to know the neighbourhoods you'll be managing. Be prepared to discuss your strategies for building relationships with residents and local authorities, as well as how you would handle any issues that arise.
✨Be Organised and Proactive
Highlight your organisational skills and proactive approach during the interview. Share examples of how you've managed multiple tasks or projects effectively. This will reassure them that you can handle the responsibilities of managing various patches and ensuring compliance checks are carried out.
