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For Companies At a Glance
- Tasks: Engage with communities, manage estates, and provide top-notch customer service.
- Company: Join Home Group, a top-rated employer focused on wellbeing and community.
- Benefits: 34 days leave, paid volunteering time, health cash plan, and pension contributions.
- Why this job: Make a real difference in people's lives while enjoying a supportive work culture.
- Qualifications: Experience in housing management and a passion for excellent customer service.
- Other info: Hybrid role with flexible hours and opportunities for career development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Job Description – Housing Manager (26284)
Up to ÂŁ32,000 per annum (pro rata), depending on experience, skills and qualifications, plus great benefits including Health Cash Plan
Temporary (6 months contract), part time (30 hpw), hybrid working
We can’t offer a CoS for this role
Home, a place where you belong
Join us as a Housing Manager at Home Group, in our awesome housing team in Wigton. You’ll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You’ll provide first class customer service, delivering our customer promise every day!
What you’ll do
You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).
Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. This will help us to improve our local neighbourhoods.
Proactively managing anti‑social behaviours in our estates, responding to customer queries and complaints.
Managing our voids process including liaising with local authorities.
Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!
You have
You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too!
You have, or are willing to work towards Chartered Institute of Housing Level 3
Super organised and methodical in your approach, you’re also a proactive self‑starter with a “can do” positive attitude
This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.
Confident working with external partners and stakeholders such as local authorities, MP’s etc
This is a hybrid role, and you’ll spend some days working from our community patches of Wigton area
Flexible working hours or There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
You’ll need a Standard DBS check done and we pay for that.
What’s in it for you?
34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
For reasonable adjustments email recruitment@homegroup.org.uk
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Housing Manager employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a Housing Manager, you'll be the face of the company. Role-play common scenarios with a friend or family member to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that can give you an edge during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Manager role. Highlight your experience in housing management and customer service, and show us how you can contribute to our mission of providing safe homes and communities.
Show Your Passion: We love seeing candidates who are genuinely passionate about helping others. Share specific examples of how you've gone above and beyond for customers in the past, and let us know why you're excited about this role at Home Group.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We want to see your skills and experiences without wading through unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at Home Group!
How to prepare for a job interview at Home Group
✨Know Your Stuff
Make sure you brush up on housing management and relevant laws before the interview. Familiarise yourself with the specifics of the role, like managing voids and dealing with anti-social behaviour. This will show that you're not just interested in the job, but that you understand what it entails.
✨Show Your Customer Service Skills
Since this role is all about providing first-class customer service, be ready to share examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky complaint. This will highlight your passion for helping others.
✨Engage with the Community
Demonstrate your understanding of community engagement during the interview. Talk about how you would proactively connect with residents and improve local neighbourhoods. Showing that you care about the community will resonate well with the interviewers.
✨Be Yourself
Home Group values authenticity, so don’t be afraid to let your personality shine through. Share your motivations for wanting to work in housing and how you align with their values. This will help them see you as a great fit for their team culture.
