Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with communities, manage estates, and provide top-notch customer service.
- Company: Join Home Group, a top-rated employer focused on wellbeing and community.
- Benefits: 34 days leave, paid volunteering time, health cash plan, and pension contributions.
- Why this job: Make a real difference in people's lives while enjoying a supportive work culture.
- Qualifications: Experience in housing management and a passion for excellent customer service.
- Other info: Hybrid role with flexible hours and opportunities for career development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
Housing Manager – (251427)
Home, a place where you belong
Join us as a Housing Manager at Home Group, in our housing team in Wigton. You’ll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You’ll provide first class customer service, delivering our customer promise every day!
What’s in it for you?
- 34 days leave, pro-rated (including bank holidays and a “me day”)
- Paid time off for volunteering
- Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
- Save up to ÂŁ1140 yearly with our health cash plan, covering dental, optical, and therapies
- Career path with development and an excellent training package
- Excellent benefits and rewards including supermarket discounts and travel expenses
Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing.
Typical day as a Housing Manager
- Through visibility, engagement with customers and proactivity on our estates, you’ll really get to know our communities.
- You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).
- Through visibility, engagement with customers and proactivity on our estates, you’ll really get to know our communities. This will help us to improve our local neighbourhoods.
- Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.
- Managing our voids process including liaising with local authorities.
- Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK!
Our team
You’ll join Manager Hayley and our team, we’re super passionate about what we do! We’re really proud of insert current project or recent team achievement. We’re a supportive bunch and like to insert social or work fun.
Job details
This is a hybrid role and in an average week, you’ll spend 2 or 3 days working from our community patches of Wigton and surrounding areas.
- Although you’ll spend time in our neighbourhoods, we do get together regularly, we spend 1 days in the office at Burnside and the remainder of the week working from home catching up on admin.
- We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
- To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
You’ll need a Standard DBS check done and we pay for that.
You Bring
- You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too!
- You have, or are willing to work towards Chartered Institute of Housing Level 3
- Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude
- Passionate about delivering excellent customer service and have a genuine desire to help your customers.
- This job can challenge, especially when we’re dealing with complaints but your resilience will help you through.
- Confident working with external partners and stakeholders such as local authorities, MP’s etc
Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.
We are unable to sponsor you for this role.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work !
#J-18808-Ljbffr
Housing Manager employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a Housing Manager, you'll be the face of the company. Role-play common scenarios with a friend or family member to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that can give you an edge during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Manager role. Highlight your experience in housing management and customer service, and show us how you can contribute to our mission of providing safe homes and communities.
Show Your Passion: We love seeing candidates who are genuinely passionate about helping others. Share specific examples of how you've gone above and beyond for customers in the past, and let us know why you're excited about this role at Home Group.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We want to see your skills and experiences without wading through unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at Home Group!
How to prepare for a job interview at Home Group
✨Know Your Stuff
Make sure you brush up on housing management and relevant laws before the interview. Familiarise yourself with the specifics of the role, like managing voids and dealing with anti-social behaviour. This will show that you're not just interested in the job, but that you understand what it entails.
✨Show Your Customer Service Skills
Since this role is all about providing first-class customer service, be ready to share examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky complaint. This will highlight your passion for helping others.
✨Engage with the Community
Demonstrate your understanding of community engagement during the interview. Talk about how you would proactively connect with residents and improve local neighbourhoods. Showing that you care about the community will resonate well with the interviewers.
✨Be Yourself
Home Group values authenticity, so don’t be afraid to let your personality shine through. Share your motivations for wanting to work in housing and how you align with their values. This will help them see you as a great fit for their team culture.
