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- Tasks: Support customers in managing their homes and tenancies while ensuring properties are safe and well-maintained.
- Company: Join Home Group, a top-rated workplace dedicated to making a difference in people's lives.
- Benefits: Enjoy flexible hours, 34 days leave, health cash plan, and over 800 discounts on everyday essentials.
- Why this job: Make a real impact by helping customers find secure homes and be part of a diverse, supportive team.
- Qualifications: A background in property management is a plus, but a positive attitude and passion for customer service matter most.
- Other info: Work in a vibrant team environment with opportunities for personal growth and development.
Job Description – Housing Management Worker (251016)
Job Description
Housing Management Worker – ( 251016 )
Description
Housing Management Worker
Swindon
Temporary, part time maternity cover (18.5 hpw), Monday – Friday between 9am and 5pm
Earn £12.60 per hour (£24,638 per annum [pro rata]) and great benefits including Health Cash Plan
Home, a place where you belong
This is a great opportunity for a Housing Management worker to join our team here in Swindon . As our Housing and Property expert, you’ll support our customers, ensuring their homes are safe and well maintained.
Providing a housing management service, you’ll support customers to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!
Typical day as a Housing Management Worker
- Single and Family customers with Mental Health issues
- Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.
- Help our customers with housing benefit claims, making sure that these are received on their rent account.
- To support the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void properties within set timescales. This will involve picking up a broom or paint brush!
- You’ll carry out and record the routine safety and compliance checks in our buildings and communities making sure we’re compliant.
- You’ll also manage the admin updating records, ordering, and arranging payment for works to be done.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!
You bring
- A background in property management, but that’s not a deal breaker! Perhaps you’ve worked in an environment with compliance and health and safety checks?
- A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.
- A passion for delivering excellent customer service and a genuine desire to help your customers.
- The ability to work on your own initiative, positively influencing people from all different backgrounds.
- Confidence working collaboratively with colleagues in other parts of the business as well as with external partners
- Passion for property and get a thrill out of knowing that your properties are the best they can be for our customers!
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review
Our team
You’ll join Debbie and Becki and our Swindon team, we’re super passionate about what we do. If you\’re l ooking for a job where you really belong? Where you can be, well you!
Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!
Job details
- Flexible working hours (or we’re open to agreeing a work pattern with you between the hours of 9am and 5pm monday – friday)
- Based at our service in Toothill, Swindon.
- Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,
- You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work !
What’s in it for you?
- 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
- Colleagues really matter to us, that’s why we’re the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
- Learn more about ourbenefits on our website.
Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk
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Housing Management Worker employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Management Worker
✨Tip Number 1
Familiarise yourself with the local housing regulations and compliance standards. This knowledge will not only help you in the role but also demonstrate your commitment to the position during any discussions.
✨Tip Number 2
Network with professionals in the housing management sector. Attend local events or join online forums to connect with others in the field, which can provide insights and potentially lead to referrals.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've positively impacted clients in previous roles. Be ready to discuss these experiences in detail during interviews.
✨Tip Number 4
Research StudySmarter and our values. Understanding our mission and how we support our customers will allow you to align your answers with what we stand for, making you a more attractive candidate.
We think you need these skills to ace Housing Management Worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or customer service. Emphasise any roles where you've dealt with compliance and health and safety checks, as these are crucial for the Housing Management Worker position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your proactive attitude. Mention specific examples of how you've positively influenced others in previous roles, especially in housing or community settings.
Highlight Relevant Skills: In your application, focus on skills such as organisation, initiative, and teamwork. Provide examples of how you've successfully collaborated with colleagues or external partners to achieve common goals.
Showcase Your Commitment to Diversity: Since the company values diversity, mention any experiences you have working with diverse groups or your commitment to inclusivity. This will resonate well with their ethos and demonstrate that you align with their values.
How to prepare for a job interview at Home Group
✨Show Your Passion for Property
Make sure to express your enthusiasm for property management during the interview. Share any relevant experiences or projects that highlight your passion for ensuring homes are safe and well-maintained.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Discuss specific situations where you positively impacted a customer's experience, especially in challenging circumstances.
✨Highlight Your Initiative
Be ready to discuss times when you've taken the initiative to solve problems or improve processes. This role requires a proactive attitude, so showcasing your ability to work independently will be beneficial.
✨Familiarise Yourself with Compliance and Safety Checks
Since the role involves routine safety and compliance checks, brush up on relevant regulations and best practices. Being knowledgeable about these areas will demonstrate your readiness for the responsibilities of the position.
