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For Companies At a Glance
- Tasks: Support tenants in managing their homes and tenancies while ensuring properties are safe and well-maintained.
- Company: Join a passionate team at Home Group, dedicated to providing secure housing solutions.
- Benefits: Enjoy 34 days leave, health cash plan, discounts, and opportunities for career growth.
- Why this job: Make a real impact in people's lives while working in an inclusive and supportive environment.
- Qualifications: No specific experience required; just bring a positive attitude and strong customer service skills.
- Other info: Flexible schedule with travel around Gateshead; vehicle preferred but not essential.
The predicted salary is between 24638 - 24638 £ per year.
We are seeking a dedicated Housing Management Worker to join our team in Gateshead. As a key member of our housing and property team, you will support our customers by ensuring their homes are safe, well-maintained, and suitable for long-term tenancy. Your goal will be to assist tenants in managing their tenancies and rent accounts, ultimately helping them transition to secure, permanent housing.
Typical Responsibilities
- Engage with customers with low to medium needs to support their housing requirements.
- Support customers in maintaining their properties and involving them in tenancy management.
- Assist with housing benefit claims and ensure timely receipt and processing.
- Manage vacant or void properties efficiently, including basic maintenance tasks.
- Conduct routine safety and compliance checks, ensuring all records are accurately maintained.
- Handle administrative tasks such as updating records, ordering supplies, and coordinating repairs.
Candidate Profile
- Experience in property management, compliance, or health and safety checks is desirable but not essential.
- A proactive, positive attitude with good organizational skills and initiative.
- Strong customer service skills and a genuine desire to help tenants.
- Ability to work independently and collaboratively with colleagues and external partners.
- Passion for property and pride in maintaining high standards for customer properties.
Additional Information
Due to current sponsorship constraints, we cannot offer sponsorship to external candidates at this time, but this is under review.
Team and Work Environment
You will work with Manager Mandy and the Gateshead Move On team, known for their passion and supportiveness. The team values inclusion and making work enjoyable.
Job Details
- Manage your own schedule and travel around properties within Gateshead.
- Use technology for support plans, benefit claims, and tenancy sign-ups.
- Possession of a vehicle insured for business use is preferred; mileage will be reimbursed.
- An Enhanced DBS check is required and will be paid for by us.
Our Commitment to Diversity
We promote an inclusive environment where everyone can be themselves. Our diversity networks support all colleagues to thrive.
Benefits
- 34 days leave, increasing to 39, plus volunteering days.
- Health Cash Plan saving up to £1140/year for dental, optical, prescriptions, and more.
- Discounts on shopping, holidays, and entertainment.
- Opportunities for career growth within the organization.
- Support for wellbeing, making us one of the UK's top places to work.
For reasonable adjustments during the recruitment process, contact recruitment@homegroup.org.uk.
Housing Management Worker employer: Home Group
Contact Detail:
Home Group Recruiting Team
recruitment@homegroup.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Management Worker
✨Tip Number 1
Familiarise yourself with the local housing regulations and policies in Gateshead. Understanding the specific needs of the community will help you engage more effectively with potential tenants and demonstrate your commitment to their well-being.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in property management or social services. Building connections can provide valuable insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Showcase your customer service skills by volunteering or participating in community events related to housing or social support. This hands-on experience will not only enhance your CV but also give you real-life examples to discuss during interviews.
✨Tip Number 4
Prepare for the interview by thinking about scenarios where you've demonstrated initiative and problem-solving skills. Be ready to discuss how you would handle specific challenges that a Housing Management Worker might face, such as managing tenant disputes or coordinating maintenance.
We think you need these skills to ace Housing Management Worker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Management Worker position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: If you have experience in property management, compliance, or customer service, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your ability to support tenants and manage properties effectively.
Showcase Your Skills: Focus on showcasing your organisational skills, proactive attitude, and ability to work both independently and collaboratively. Mention any relevant technology skills that could assist in managing tenancy sign-ups and benefit claims.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your passion for property management and your commitment to helping tenants. Make sure to convey your enthusiasm for joining the supportive team in Gateshead and how you can contribute to their mission.
How to prepare for a job interview at Home Group
✨Show Your Passion for Property
Make sure to express your enthusiasm for property management during the interview. Share any relevant experiences or personal stories that highlight your commitment to maintaining high standards for customer properties.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully supported customers in previous roles. Highlight your ability to engage with individuals, especially those with low to medium needs, and how you’ve helped them manage their housing requirements.
✨Be Ready to Discuss Compliance and Safety Checks
Even if you don't have direct experience, be prepared to talk about the importance of compliance and safety in housing management. Familiarise yourself with basic concepts and regulations to show your understanding of the role's responsibilities.
✨Highlight Your Organisational Skills
Since the role involves managing schedules and administrative tasks, be ready to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks, appointments, and property management duties.
