At a Glance
- Tasks: Ensure customer safety and building security while providing support during the night.
- Company: Home Group, a caring organisation focused on community and support.
- Benefits: Salary of £26,300, health cash plan, and supportive training.
- Other info: Join a friendly team and enjoy a fulfilling role with career growth.
- Why this job: Make a real difference in people's lives while working nights.
- Qualifications: No specific qualifications required, just a caring attitude and dedication.
The predicted salary is between 26300 - 26300 £ per year.
Salary £26,300 pa and great benefits including Health Cash Plan
Permanent, Full time (37.5 hpw)
Whitehaven
We can't offer CoS for this role
Home, a place where you belong
Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We're looking for a dedicated night worker who won't fall asleep on the job!
Here at Home Group, we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
What you'll do:
- Walk around the building checking CCTV, fire doors and communal areas
- Greeting customers and visitors, picking up repairs or cleaning
- The first line of support for our customers when our wider team or their own support network isn't around to help!
- Monitor and respond to incidents calmly, quickly and fairly
- Work with colleagues and partners to manage anti-social behaviour
Why join us:
This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day.
Be part of one of the UK's Great Places to Work!
Housing Concierge - Nights employer: Home Group
At Home Group, we pride ourselves on being an exceptional employer, offering a supportive work culture where every team member is valued and empowered to make a difference. As a Housing Concierge in Whitehaven, you'll enjoy competitive pay, comprehensive training, and the opportunity for personal growth while working in a role that directly impacts the lives of our vulnerable customers. Join us and be part of a dedicated team that prioritises safety, community, and collaboration, all within a rewarding night-time environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Concierge - Nights
✨Tip Number 1
Network like a pro! Reach out to people in the housing and care sectors, especially those who work night shifts. They can give you insider info on job openings and what it's really like working nights.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and safety. Think about scenarios where you've had to handle incidents calmly and fairly – these will impress your interviewers!
✨Tip Number 3
Show your passion for helping vulnerable customers. Share personal stories or experiences that highlight your dedication to making a difference in their lives. This will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Home Group.
We think you need these skills to ace Housing Concierge - Nights
Some tips for your application 🫡
Show Your Night Owl Side:Since this role is all about working through the night, make sure to highlight your experience or preference for night shifts in your application. We want to see that you thrive when others are snoozing!
Emphasise Customer Care:Your main job will be ensuring our customers feel safe and supported. Share any relevant experience you have in customer service or care roles, especially in challenging situations. We love to see how you can make a difference!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you the perfect fit for the Housing Concierge role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Home Group
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Housing Concierge does. Familiarise yourself with the responsibilities like monitoring CCTV, greeting customers, and handling incidents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Housing Concierge, you'll be interacting with vulnerable customers and dealing with various situations. Prepare examples from your past experiences where you've successfully communicated or resolved issues. This will demonstrate your ability to handle the role's demands effectively.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like how you'd respond to an incident or manage anti-social behaviour. Think through your responses ahead of time, focusing on calmness and fairness, which are key traits for this position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or training opportunities. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
