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- Tasks: Ensure safety and support for residents during night shifts.
- Company: Home Group supports vulnerable customers with complex care needs across West Yorkshire.
- Benefits: Enjoy 34 days leave, health cash plan, and discounts on groceries and holidays.
- Why this job: Join a diverse team in a rewarding role that makes a real difference in people's lives.
- Qualifications: Must be calm under pressure, people-oriented, and have a vehicle insured for business use.
- Other info: Work 4 nights on, 4 nights off, with opportunities for career growth.
The predicted salary is between 24638 - 27400 ÂŁ per year.
Job Description – Housing Concierge (26366)
Earn ÂŁ12.60 ph or Salary ÂŁ24,638 pa, sleep in payment and great benefits including Health Cash Plan
Permanent, Full time (37.5 hpw), this is rota based and usually 4 nights on and 4 nights off.
West Yorkshire including Leeds, Huddersfield and surrounding areas.
We can’t offer CoS for this role
Home, a place where you belong
Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job!
Here at Home Group, we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
What’s in it for you?
- 34 days leave, pro-rated (including bank holidays and a “me day”)
- Paid time off for volunteering
- Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
- Save up to ÂŁ1140 yearly with our health cash plan, covering dental, optical, and therapies
- Career path with development and an excellent training package
- Excellent benefits and rewards including supermarket discounts and travel expenses
What you’ll do
- Walk around the building checking CCTV, fire doors and communal areas
- Greeting customers and visitors, picking up repairs or cleaning
- The first line of support for our customers when our wider team or their own support network isn’t around to help!
- Monitor and respond to incidents calmly, quickly and fairly
- Work with colleagues and partners to manage anti-social behaviour
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!
You have
- Calm under pressure with great communication skills
- Passion and experience in supporting others, either personally or professionally
- Good judgement and clear communication
- You recognise when things are about to go wrong and are confident intervening in a sensitive way.
- To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
- Travel between different services to help support or customers across West Yorkshire
- Working some days but mostly nights on a 4 on 4 off rotation.
- Although you’ll work nights / lone work, we do get together regularly for training and team meetings
- Able to use technology to monitor CCTV, update records and communicate with colleagues
- You’ll need an Enhanced DBS check done (we pay for it)
For reasonable adjustments email recruitment@homegroup.org.uk
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Housing Concierge employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Concierge
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable individuals. Understanding their challenges and how to support them will show your commitment to the role and help you stand out during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or support roles, especially those involving safety and security. This will demonstrate your ability to manage emergencies and maintain a safe environment.
✨Tip Number 3
Prepare to discuss scenarios where you've had to remain calm under pressure. Sharing specific examples will illustrate your problem-solving skills and ability to handle challenging situations effectively.
✨Tip Number 4
Research the company’s values and culture, particularly their commitment to diversity and inclusion. Being able to align your personal values with theirs can make a strong impression during your interview.
We think you need these skills to ace Housing Concierge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Housing Concierge. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, security, or support roles, especially those involving vulnerable individuals. Use specific examples to demonstrate your calmness under pressure and communication skills.
Showcase Your Values: Reflect on the values and culture mentioned in the job description. Make sure to express your commitment to diversity and inclusion, as well as your supportive attitude towards vulnerable individuals in your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Home Group
✨Show Your People Skills
As a Housing Concierge, you'll be working closely with vulnerable individuals. Make sure to highlight your communication skills and any previous experience in customer service or support roles during the interview.
✨Demonstrate Calmness Under Pressure
The role requires you to handle emergencies and challenging situations. Be prepared to discuss examples from your past where you've successfully managed stressful scenarios, showcasing your ability to remain calm and collected.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety regulations is crucial for this position. Brush up on relevant protocols and be ready to discuss how you would ensure the safety and security of the building and its residents.
✨Emphasise Teamwork and Independence
This role requires both teamwork and the ability to work independently. Share experiences that demonstrate your capability to collaborate effectively with others while also being self-sufficient when needed.