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- Tasks: Be the friendly face ensuring safety and support for our residents.
- Company: Join Home Group, a top-rated employer dedicated to supporting vulnerable communities.
- Benefits: Enjoy 34 days leave, health cash plans, and discounts on everyday essentials.
- Why this job: Make a real difference in people's lives while working in a supportive, inclusive environment.
- Qualifications: Bring calmness, communication skills, and experience with vulnerable populations.
- Other info: Evening shifts with training opportunities and a focus on wellbeing.
The predicted salary is between 20000 - 28000 £ per year.
Job Description – Housing Concierge (251110)
Location: Tingley, Wakefield
Type: Permanent, part-time 30 hpw, Monday – Friday, 4pm – 10pm
Home, a place where you belong
We’re seeking a Supported Housing Concierge to join our team. At Home Group, we support vulnerable customers, including those with complex care needs. Your role will be to ensure our customers\’ safety, maintain secure and welcoming buildings, and foster good relations with our neighbors.
Typical shift as a Housing Concierge
- This role involves more than just night security; it’s active and engaging.
- You will be the first point of support for customers when other teams or their support networks are unavailable.
- Responsibilities include managing health and safety, patrolling to check fire doors, and ensuring premises are secure.
- You must be able to respond promptly to situations such as suspicious activity or emergencies.
- Additionally, you\’ll assist with maintaining cleanliness, including tasks like cleaning when needed.
Working here means making a positive impact on our customers\’ lives every day. Join us at one of the UK’s top ten Great Places to Work!
You bring
- Calmness under pressure and excellent communication skills
- Experience supporting vulnerable populations, such as in public service or military roles
- Interest in engaging with people and keen observation skills to notice behavioral changes
- Ability to intervene sensitively when issues arise
- Teamwork skills and confidence to work independently, with support from our wider team and emergency services
Note: Due to sponsorship restrictions, we cannot currently offer sponsorship to external candidates, but this is under review.
Our team
We value diversity and inclusion, supporting our colleagues through networks and allies. Join a team that celebrates individuality and supports your growth.
- Evening work with regular daytime training and meetings
- Competence in using CCTV and internal systems
- An Enhanced DBS check is required, which we will fund
- Located near bus routes into Wakefield, Leeds, and surrounding areas
A place where you belong
We foster an inclusive environment where everyone can be their true selves, supported by our diversity networks and colleagues.
What’s in it for you?
- 34 days leave (including bank holidays and a \’me day\’), increasing to 39 days, plus time off for volunteering
- Health cash plan covering dental, optical, prescriptions, and more, saving up to £1140 annually
- Discounts on groceries, holidays, and days out, plus savings on phones, bikes, and cars
- Opportunities for career growth within the organization
- Support for wellbeing, making us the 10th best place in the UK for wellbeing
Click APPLY NOW to view the full job description, learn about us, and apply. We may close applications early, so don’t delay. For reasonable adjustments during recruitment, contact recruitment@homegroup.org.uk.
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Housing Concierge employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Concierge
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable populations. Understanding their challenges and how to support them will demonstrate your commitment to the role and make you stand out.
✨Tip Number 2
Highlight any previous experience in public service or roles that required calmness under pressure. Be ready to share examples during your interview that showcase your ability to handle emergencies effectively.
✨Tip Number 3
Prepare to discuss your teamwork skills and how you can work independently. Think of situations where you successfully collaborated with others or took initiative on your own.
✨Tip Number 4
Research the company culture at Home Group. Being able to articulate why you want to work there and how you align with their values will show your genuine interest in the position.
We think you need these skills to ace Housing Concierge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Concierge position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in supporting vulnerable populations or working in public service. Use specific examples to demonstrate your calmness under pressure and communication skills.
Showcase Your Skills: Make sure to mention your teamwork abilities and confidence in working independently. If you have experience with CCTV or health and safety protocols, include this information as it is relevant to the role.
Personalise Your Application: Address your cover letter to the hiring team at Home Group and express your enthusiasm for the role. Mention why you want to work for them specifically and how you can contribute to their mission of supporting vulnerable customers.
How to prepare for a job interview at Home Group
✨Show Your Empathy
As a Housing Concierge, you'll be working with vulnerable customers. Make sure to highlight your experience in supporting such populations during the interview. Share specific examples of how you've shown empathy and understanding in past roles.
✨Demonstrate Calmness Under Pressure
This role requires you to handle emergencies and suspicious activities. Prepare to discuss situations where you had to remain calm and make quick decisions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Communication Skills
Excellent communication is key in this position. Be ready to explain how you effectively communicate with diverse groups, including customers and emergency services. Consider sharing a story that showcases your ability to convey important information clearly.
✨Familiarise Yourself with Health and Safety Protocols
Since the role involves managing health and safety, brush up on relevant protocols and procedures. You might be asked about your knowledge of fire safety or security measures, so having this information at your fingertips will demonstrate your preparedness for the role.
