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- Tasks: Support vulnerable customers and ensure safety in our housing facilities.
- Company: Join one of the UK's top ten Great Places to Work!
- Benefits: Enjoy 34 days leave, health cash plan, and over 800 discounts.
- Why this job: Make a positive impact while working in a diverse and inclusive team.
- Qualifications: Calm under pressure, great communication skills, and a passion for helping others.
- Other info: Work a four on, four off night shift with opportunities for career growth.
The predicted salary is between 19600 - 29100 £ per year.
Working across our services in Workington and Cockermouth.
Permanent, Full time (37.5 hours per week), four on, four off rotation.
Salary: £24,638 per annum [pro rata], with benefits including Health Cash Plan.
Are you a night owl? Prefer working through the night? We’re looking for dedicated night workers who stay alert and committed to safety. If you’re energetic and vigilant, this role is for you!
We’re hiring Supported Housing Concierges to join our teams. You’ll support vulnerable customers, including those with complex care needs, ensuring their safety, maintaining secure and welcoming buildings, and fostering good relations with neighbours.
Typical shift as a Housing Concierge:
- This role involves more than just security or CCTV monitoring; it’s about active support and safety management.
- You’ll be the first point of contact for customers when other support isn’t available.
- Manage health and safety by patrolling, checking fire doors, and ensuring premises are secure.
- Respond promptly to suspicious activity or emergencies, raising alarms and engaging emergency services when needed.
- If time permits, assist with cleaning tasks, including sweeping and mopping.
Enjoy the satisfaction of making a positive difference in our customers’ lives, working for one of the UK’s top ten Great Places to Work!
You bring:
- Calmness under pressure and excellent communication skills.
- A passion for supporting vulnerable individuals, possibly from public service or military background.
- Interest in people, keen observational skills to notice behavioural changes.
- Confidence in intervening sensitively to prevent issues.
- Ability to work independently and as part of a team, with support from wider teams including out-of-hours emergency support.
- A vehicle insured for business purposes (mileage paid by us).
Note: Due to current sponsorship limitations, we cannot offer sponsorship to external candidates for this role. This is under regular review.
Join us if you want a role where you truly belong, bringing your unique skills and experience to support our customers. Be part of a diverse team committed to making a difference!
Travel between our sites in Workington and Cockermouth.
Work a four on, four off rolling rota from 8pm to 8am.
Attend regular daytime training and team meetings.
Use technology to monitor CCTV, update records, and more.
Enhanced DBS check required; we will cover the cost.
A place where you belong:
We celebrate diversity and support all colleagues to be authentic at work through internal networks and allies, fostering an inclusive environment.
What’s in it for you?
- 34 days leave (including bank holidays and a personal 'me day'), increasing to 39, plus volunteering leave.
- Health cash plan saving up to £1,140 annually for dental, optical, prescriptions, and therapies.
- Over 800 discounts on shopping, holidays, and days out.
- Opportunities for career growth within the organization.
- Supportive environment focused on wellbeing, recognized as one of the UK’s best workplaces.
Click APPLY NOW to view the full job description, learn about us, and apply. We recommend applying early as roles may close sooner than expected. For any adjustments needed during the recruitment process, contact us at recruitment@homegroup.org.uk.
Housing Concierge employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Concierge
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable individuals. Understanding their challenges and how to support them effectively will show your commitment to the role and make you stand out during the interview.
✨Tip Number 2
Highlight any relevant experience you have in public service or similar fields. If you've worked in roles that required calmness under pressure or excellent communication skills, be sure to discuss these experiences when you get the chance.
✨Tip Number 3
Demonstrate your ability to work independently as well as part of a team. Share examples of how you've successfully collaborated with others while also taking initiative on your own, as this is crucial for the Housing Concierge role.
✨Tip Number 4
Prepare to discuss your approach to health and safety management. Be ready to explain how you would handle suspicious activity or emergencies, as this will showcase your vigilance and proactive mindset.
We think you need these skills to ace Housing Concierge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Housing Concierge. Highlight key skills such as communication, calmness under pressure, and a passion for supporting vulnerable individuals.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous roles in public service or similar environments, and include specific examples of how you've supported individuals in need.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention your understanding of the importance of safety and support in a housing environment, and how your background makes you a suitable candidate.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Home Group
✨Show Your Passion for Support
Make sure to express your genuine interest in supporting vulnerable individuals during the interview. Share any relevant experiences you have, whether from public service or personal encounters, to demonstrate your commitment to making a positive difference.
✨Demonstrate Calmness Under Pressure
Since the role requires handling emergencies and suspicious activities, be prepared to discuss how you manage stress and stay calm in challenging situations. Use examples from past experiences to illustrate your ability to think clearly and act decisively.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to showcase your ability to engage with customers and colleagues alike. You might want to provide examples of how you've successfully resolved conflicts or built rapport with others in previous roles.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety measures is crucial for a Housing Concierge. Brush up on relevant protocols and be prepared to discuss how you would ensure the safety and security of the premises. This will show that you take the responsibilities of the role seriously.