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- Tasks: Support vulnerable customers overnight, ensuring safety and security in a lively environment.
- Company: Home Group is dedicated to helping those facing mental health challenges and homelessness.
- Benefits: Enjoy a competitive salary, health cash plan, and a unique 4 on 4 off rota.
- Why this job: Be the first line of support for those in need while working in a dynamic night role.
- Qualifications: No specific qualifications required, just a passion for helping others and staying alert.
- Other info: Ideal for night owls who thrive in an engaging, fast-paced environment.
The predicted salary is between 20600 - 24600 £ per year.
Supported Housing Concierge
Mental Health
Toward Road, Sunderland
Full Time (37.5 hpw), working on a 4 on 4 off rota pattern, waking nights only
Pay £24,638pa and great benefits including Health Cash Plan
Home, a place where you belong
Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We're looking for a dedicated night worker who won't fall asleep on the job! If you're as energised as a new Duracell bunny with the alert skills of a meerkat, this is the job for you!
Here at Home Group we look after our vulnerable customers who are experiencing mental health & homelessness. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
Typical shift as a Housing Concierge:
- If you want a quiet and calm (night) security job, then this is not the job for you!
- There is so much more involved than just (night working), stuck in an office monitoring CCTV or patrolling the premises.
- You will be the first line of support for our customers when our wider team or their own support network aren't around to help!
- You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
- Thinking on your feet and managing a situation on the spot.
Housing Concierge employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Concierge
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals experiencing mental health issues and homelessness. Understanding these topics will not only help you connect better with potential customers but also demonstrate your commitment to their well-being during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or support roles, especially those involving vulnerable populations. This will show that you have the necessary skills to handle the responsibilities of a Housing Concierge effectively.
✨Tip Number 3
Prepare for situational questions during the interview by thinking about how you would respond to various scenarios that may arise while working nights. Being able to articulate your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the housing and mental health sectors. Engaging with others in the field can provide valuable insights and potentially lead to recommendations that could strengthen your application.
We think you need these skills to ace Housing Concierge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Housing Concierge. Highlight key skills such as alertness, customer support, and safety management in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in mental health support, security, or customer service. Use specific examples that demonstrate your ability to handle challenging situations and provide support to vulnerable individuals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for working night shifts and your commitment to supporting customers with mental health challenges. Mention your problem-solving skills and ability to think on your feet.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Home Group
✨Show Your Night Owl Skills
Since this role requires working through the night, be prepared to discuss your ability to stay alert and focused during late hours. Share any previous experiences that highlight your adaptability to night shifts.
✨Demonstrate Empathy and Understanding
As a Housing Concierge, you'll be supporting vulnerable customers. Make sure to convey your understanding of mental health issues and homelessness. Share examples of how you've helped others in similar situations or how you would approach sensitive topics.
✨Highlight Your Problem-Solving Abilities
This job involves thinking on your feet and managing situations as they arise. Prepare to discuss specific instances where you've had to think quickly and resolve issues effectively, showcasing your ability to remain calm under pressure.
✨Know the Company and Its Values
Research Home Group and understand their mission and values. Be ready to explain why you want to work for them specifically and how your personal values align with theirs. This shows genuine interest and commitment to the role.
