At a Glance
- Tasks: Support vulnerable customers and ensure building safety while managing various situations.
- Company: Join Home Group, one of the UK’s top 10 Great Places to Work!
- Benefits: Earn £12.60 per hour, enjoy 34 days leave, and access health cash plans.
- Other info: Flexible working hours with opportunities for training and growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Great communication skills and a passion for supporting others.
The predicted salary is between 24638 - 27400 £ per year.
Earn £12.60 per hour or Salary £24,638 pa, sleep in payment and great benefits including Health Cash Plan.
Cedar House, Newcastle Upon Tyne.
We cannot offer a CoS for this role.
Home, a place where you belong.
We’re looking for new Supported Housing Concierges to join our growing teams. If you want a quiet and calm (night) security job, then this is not the job for you!
Here at Home Group, we look after our vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
What you’ll do:
- The first line of support for our customers when our wider team or their own support network aren’t around to help!
- You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
- Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
- If there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!
Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top 10 Great Places to Work!
You bring:
- Calm under pressure with great communication skills.
- You get a kick out of supporting the most vulnerable in society (maybe you‘ve worked in public service). You know what’s required to look after the public and our customers too.
- You’re sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.
- You recognise when things are about to go wrong and are confident intervening in a sensitive way.
- A team player with the confidence to work alone. Don’t worry you’ll have the full back up of our wider team including our out of hours emergency support team.
- Working on a rolling rota between the hours of 20:15 and 07:20am, working: 4 nights on and 4 nights off.
- Although you’ll work nights and lone work, we do get together regularly [in the daytime] for training and team meetings.
- Able to use technology to monitor CCTV, update records.
- You’ll need an Enhanced DBS check done and we pay for that.
What’s in it for you?
- 34 days leave (includes bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
- Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk
Housing Concierge in Newcastle upon Tyne employer: Home Group
Home Group is an exceptional employer that prioritises employee well-being and professional growth, making it a fantastic place to work as a Community Housing Assistant in Northamptonshire. With a strong focus on training and support, employees are empowered to make a meaningful impact in their communities while enjoying a collaborative and friendly work culture. The competitive salary and benefits, including a Health Cash Plan, further enhance the rewarding experience of being part of a team dedicated to improving neighbourhoods and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Concierge in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, check out Home Group's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Housing Concierge, you'll need to be calm under pressure and able to handle sensitive situations. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've supported vulnerable individuals or managed tricky situations. This will demonstrate that you have the right mindset for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Home Group family. Don’t miss out on this opportunity!
We think you need these skills to ace Housing Concierge in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for supporting vulnerable people shine through. We want to see that you genuinely care about making a difference in their lives!
Tailor Your CV:Make sure your CV highlights relevant experience, especially if you've worked in public service or similar roles. We love seeing how your background aligns with what we do at Home Group.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Housing Concierge role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Home Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Concierge. Familiarise yourself with the key tasks like managing health and safety, patrolling, and providing support to vulnerable customers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role involves interacting with customers and being a first line of support, be ready to share examples of how you've effectively communicated and built rapport with people in previous roles. Highlight any experience you have in public service or similar environments.
✨Prepare for Situational Questions
Expect questions that assess your ability to think on your feet and handle challenging situations. Prepare scenarios where you had to intervene sensitively or manage a crisis. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Your Team Spirit
Even though the job involves lone working, it's crucial to show that you're a team player. Talk about your experiences working collaboratively and how you value teamwork. Mention your willingness to participate in training and team meetings, as this shows your commitment to growth and support.
