About the role
Salary circa £55,000 per annum depending on skills and experience, plus 34 days leave, rising to 39, and 2 paid volunteering days each year.
Home, a place where you belong
You'll shape how services run and improve, not just oversee them. In this role, you'll influence service innovation, drive operational improvements, and lead teams delivering supported, rented, and leasehold homes. If you want a role where your decisions matter, your voice shapes strategy, and your leadership improves everyday lives, this is a chance to step up and make a real impact.
What you'll do
• Lead housing and supported managers to deliver high quality, customer centred services.
• Drive service improvement using data, insight, and strong operational grip.
• Manage budgets and performance across a varied portfolio of homes and services.��
• Build trusted relationships with commissioners, partners, and internal teams.
• Coach and develop colleagues to create confident, high performing teams.
Why join us
You'll have the space to influence strategy and shape how services are delivered, while growing your leadership impact across a wide and varied portfolio. You'll work with experienced colleagues who value collaboration, learning, and doing the right thing for customers. With flexibility, trust, and real development opportunities, this is a role where you can stretch yourself and see the difference you make. Be part of one of the UK's Great Places to Work! Unfortunately, we can't offer a CoS for this role.
You have
• Level 4 Certificate in Housing or willing to achieve upon joining us within an agreed timeframe, supported by the organisation and strong experience managing housing, supported living, or customer services.
• You have led and developed managers and teams through change and challenge.
• You have confidence managing complex budgets and performance targets.
• You have solid knowledge of compliance and regulatory requirements.
• You have excellent communication skills and build relationships with ease. We are looking for an experienced housing professional who has the customer at the heart of what we do, is organised and loves working with different teams to resolve complex situations.
Stronger together
We do our best work when we're ourselves. That's why inc...
Operations Manager in Harrow employer: Home Group
At Persona, we pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive. As an Aftercare Coordinator, you'll benefit from competitive salary packages, a Health Cash Plan, and opportunities for professional growth while making a tangible impact on our customers' experiences in their new homes. Join us in a culture that values attention to detail and customer satisfaction, all within a dynamic team dedicated to achieving excellence.
