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- Tasks: Ensure customer safety and building security while providing support during night shifts.
- Company: Home Group, dedicated to caring for vulnerable customers in a supportive environment.
- Benefits: Earn ÂŁ12.60 ph, enjoy 34 days leave, health cash plan, and discounts on high street shopping.
- Why this job: Perfect for night owls wanting to make a real difference in people's lives.
- Qualifications: Calm under pressure with strong communication skills and a passion for helping others.
- Other info: Join a dynamic team with opportunities for training and personal growth.
The predicted salary is between 24638 - 27400 ÂŁ per year.
Earn ÂŁ12.60 ph or Salary ÂŁ24,638 pa and great benefits including Health Cash Plan.
Permanent Full time (37.5 hpw), working night shifts on a rota in Falmouth, Cornwall. POSITION IS AVAILABLE FROM 1ST APRIL 2026.
We’re looking for a dedicated night worker who won’t fall asleep on the job! Here at Home Group, we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
What you’ll do:
- Walk around the building checking CCTV, fire doors and communal areas.
- Greeting customers and visitors, picking up repairs or cleaning.
- The first line of support for our customers when our wider team or their own support network isn’t around to help.
- Monitor and respond to incidents calmly, quickly and fairly.
- Work with colleagues and partners to manage anti-social behaviour.
You have:
- Calm under pressure with great communication skills.
- Passion and experience in supporting others, either personally or professionally.
- Good judgement and clear communication.
- You recognise when things are about to go wrong and are confident intervening in a sensitive way.
To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
Working on rota, covering 7 nights a week between the hours of 7pm and 5am. Although you’ll work nights/lone work, we do get together regularly in the daytime for training and team meetings.
Able to use technology to monitor CCTV, update records and communicate with colleagues. You’ll need an Enhanced DBS check done (we pay for it).
What’s in it for you?
- 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
For reasonable adjustments email recruitment@homegroup.org.uk
Housing Concierge in Falmouth employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Concierge in Falmouth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might know someone in the housing sector. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common questions for housing concierge roles and practice your responses. We want you to feel confident and ready to showcase your skills and passion for supporting others.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm shine through. They’re looking for someone who’s calm under pressure and has great communication skills, so be yourself!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Concierge in Falmouth
Some tips for your application 🫡
Show Your Night Owl Skills: Since this role is all about working nights, make sure to highlight any experience you have with night shifts or similar roles. We want to see that you're comfortable and thrive during those hours!
Communicate Clearly: Great communication is key for a Housing Concierge. In your application, share examples of how you've effectively communicated in past roles, especially in high-pressure situations. We love a good story!
Demonstrate Your Supportive Nature: This job involves supporting vulnerable customers, so let us know about your passion for helping others. Whether it's through work or personal experiences, show us how you’ve made a difference in someone’s life.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us you’re keen on joining our team at Home Group!
How to prepare for a job interview at Home Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Concierge. Familiarise yourself with the key tasks like monitoring CCTV, greeting customers, and handling incidents. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Housing Concierge, you'll need to communicate effectively with customers and colleagues. Prepare examples from your past experiences where you've successfully resolved conflicts or provided support. This will highlight your ability to stay calm under pressure and your passion for helping others.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to intervene in sensitive situations or manage anti-social behaviour. Be ready to discuss how you approached these challenges and what the outcomes were. This will show that you have good judgement and can act quickly when needed.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they support their night workers. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
