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- Tasks: Manage heat networks, ensuring efficient heating solutions for 56,000 homes.
- Company: Join a diverse team dedicated to exceptional service and customer experience.
- Benefits: Enjoy 34 days leave, health cash plan, high street discounts, and career growth opportunities.
- Why this job: Make a real impact on energy efficiency while working in a supportive, inclusive environment.
- Qualifications: No prior experience needed; strong analytical skills and transferable experience are valued.
- Other info: Hybrid role with travel; must have a driving license and access to a vehicle.
The predicted salary is between 42000 - 77000 £ per year.
Location: Hybrid (home and Newcastle City Centre), with travel across the national property portfolio (approx. two days/month)
Type: Permanent, full-time (37.5 hpw)
Salary: c£50,000 - £55,000 per annum (depending on experience) plus benefits including health cash plan
Introduction: Join us as a Heat Networks Manager to deliver efficient, affordable heating solutions for our customers. You'll oversee metering, billing, and energy use across 56,000 homes, ensuring value for money and enhancing customer experience.
Requirements: No prior heat networks or energy management experience necessary; we value strong analytical skills, attention to detail, and transferable experience from roles such as housing management, maintenance, customer engagement, or project management.
Responsibilities:
- Analyze data, reports, and customer feedback to monitor heat network performance and identify improvements.
- Manage our heat network portfolio, ensuring compliance with legal and regulatory standards, including OFGEM requirements, reporting, and supporting retrofit projects.
- Engage with customers to improve heat efficiency, maintain open communication, and handle complaints confidently and empathetically.
- Collaborate with the Lead Sustainability Manager to develop and implement innovative heat network management strategies, including billing, metering, and working with consultants.
Candidate Profile:
- Transferable skills from relevant roles; knowledge of heating and billing systems is a plus.
- Ability to influence diverse stakeholders, including customers, colleagues, consultants, and senior leaders.
- Experience managing budgets or grants within project delivery.
- Strong analytical skills with experience working with large datasets and producing clear reports.
Additional Information: Due to sponsorship restrictions, we cannot currently offer sponsorship to external candidates. This is under regular review.
Our Team & Culture: We value diversity and inclusion, supporting all colleagues to be their authentic selves. Join a team from diverse backgrounds committed to delivering exceptional service.
Job Details: Full-time, 37.5 hpw, Monday to Friday Hybrid working from Newcastle City Centre, with national travel Must have a full driving license and access to a vehicle; mileage paid
Benefits:
- 34 days leave (including bank holidays and 'me days'), increasing to 39, with options to buy more and volunteer leave
- Health cash plan covering dental, optical, prescriptions, and therapies
- High street discounts on shopping, holidays, and entertainment
- Opportunities for career growth within the organization
- Generous pension scheme with life insurance of 3x salary
Energy Manager employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Manager
✨Tip Number 1
Familiarise yourself with the latest trends in energy management and heat networks. Understanding current technologies and practices will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the energy sector, especially those involved in heat networks. Attend industry events or webinars to connect with potential colleagues and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your transferable skills in detail. Think about how your previous roles in housing management, customer engagement, or project management can apply to the responsibilities of a Heat Networks Manager.
✨Tip Number 4
Research the company’s values and culture. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you’re a good fit for their team.
We think you need these skills to ace Energy Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Heat Networks Manager position. Highlight key skills such as analytical abilities and customer engagement that are essential for the role.
Tailor Your CV: Customise your CV to reflect relevant experience, even if it’s from different fields like housing management or project management. Emphasise transferable skills and any experience with data analysis or stakeholder engagement.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the job. Discuss how your skills can contribute to delivering efficient heating solutions and improving customer experiences. Be sure to mention your enthusiasm for the role and the company.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Home Group
✨Showcase Your Analytical Skills
As an Energy Manager, strong analytical skills are crucial. Be prepared to discuss your experience with data analysis and how you've used it to drive improvements in previous roles. Highlight any specific examples where your analytical abilities led to successful outcomes.
✨Demonstrate Customer Engagement Experience
Engaging with customers is a key part of this role. Share examples from your past experiences where you effectively communicated with customers, handled complaints, or improved customer satisfaction. This will show your ability to maintain open communication and empathy.
✨Understand Regulatory Standards
Familiarise yourself with OFGEM requirements and other relevant legal standards related to heat networks. Even if you don't have direct experience, showing that you understand the importance of compliance and how it impacts service delivery can set you apart.
✨Prepare for Collaborative Discussions
Collaboration with various stakeholders is essential in this role. Think about times when you've worked with diverse teams or influenced senior leaders. Be ready to discuss how you approach collaboration and what strategies you use to ensure all voices are heard.
