At a Glance
- Tasks: Coordinate and schedule repairs, ensuring trade operatives know their daily tasks.
- Company: Join a supportive team at Home Group, one of the UK's Great Places to Work.
- Benefits: Enjoy 34 days annual leave, health cash plan, and discounts on various services.
- Other info: Hybrid working model with opportunities for personal growth and wellbeing support.
- Why this job: Make a real impact by improving customer service and driving efficiency in repairs.
- Qualifications: Experience in repairs scheduling and excellent customer service skills required.
The predicted salary is between 28100 - 28100 £ per year.
Hybrid working; from home and our office in Belmont, Durham. Temporary 12 months contracts, full time (37.5hpw). Salary £28,100 per year (depending on experience) plus brilliant benefits including 34 days annual leave.
Do you have a great knowledge of repairs and maintenance works? Great at organising and planning? Then join our fantastic team in providing an excellent allocation and scheduling service for our trade operatives jobs, driving productivity, efficiency and brilliant customer service.
What you'll do:
- Coordinating and scheduling our repairs and maintenance works, so our trade operatives know each day what they need to do.
- Ensure our systems contain accurate, real-time information including maintenance works required on our customers' homes and highlighting where job volumes exceed available resources so we can take appropriate action.
- Make appointments with customers and schedule emergency works.
Why join us?
Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you're free to bring your best self to work and grow in a way that suits you. Be part of one of the UK's Great Places to Work!
You have:
- Experience working in a fast-paced Repairs and Maintenance team using workforce planning systems.
- Brilliant knowledge of repairs and maintenance activities for trades with experience in scheduling repairs and maintenance activities such as responsive, planned and cyclical work programmes.
- An eye for detail, great at organising, planning, meeting deadlines and able to multitask.
- Excellent customer service skills to manage changing priorities.
The practical bits:
- Hours of work are typically 37.5 hours per week, 8.30 am to 16.30 pm.
- This is a hybrid role meaning that you'll work from home as well as our office which is in Durham 2 days per week.
- Able to use technology for planning and scheduling work using systems and Microsoft Office as well as collaborating with other colleagues.
What's in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a me day).
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more.
- 800+ discounts on shops, holidays, days out, tech and more.
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
Roles can close early, so don't wait. For reasonable adjustments email.
Temporary Repairs and Maintenance Scheduler in Durham employer: Home Group
Home Group is an exceptional employer that prioritises the wellbeing and growth of its employees, offering a supportive work culture where you can thrive. With flexible hybrid working arrangements from home and our office in Belmont, Durham, alongside generous benefits such as 34 days annual leave and a health cash plan, we ensure our team feels valued and empowered. Join us to be part of a dedicated team that not only cares for our customers but also fosters an inclusive environment for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Repairs and Maintenance Scheduler in Durham
✨Tip Number 1
Network like a pro! Reach out to your connections in the repairs and maintenance field. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to scheduling and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Show off your organisational skills! When you get the chance to chat with potential employers, share specific examples of how you've successfully managed scheduling and prioritised tasks in past roles. It’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our fantastic team. So, hit that apply button!
We think you need these skills to ace Temporary Repairs and Maintenance Scheduler in Durham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in repairs and maintenance scheduling. Use keywords from the job description to show that you understand what we're looking for!
Show Off Your Organisational Skills:Since this role is all about coordinating and planning, give us examples of how you've successfully managed schedules or projects in the past. We want to see your multitasking prowess in action!
Highlight Customer Service Experience:Excellent customer service skills are key for this position. Share specific instances where you've gone above and beyond to meet customer needs, especially in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you're keen on joining our fantastic team!
How to prepare for a job interview at Home Group
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and maintenance works. Familiarise yourself with common issues, scheduling processes, and the systems used in the industry. This will help you answer questions confidently and show that you're the right fit for the role.
✨Show Off Your Organisational Skills
During the interview, be ready to discuss how you manage multiple tasks and deadlines. Prepare examples from your past experience where you successfully coordinated schedules or handled unexpected changes. This will demonstrate your ability to thrive in a fast-paced environment.
✨Customer Service is Key
Highlight your customer service skills by sharing specific instances where you’ve gone above and beyond to meet customer needs. This role requires excellent communication, so showing that you can handle changing priorities while keeping customers happy will set you apart.
✨Embrace the Hybrid Model
Since this is a hybrid role, be prepared to discuss how you manage your time and productivity when working from home versus in the office. Share strategies you use to stay organised and connected with your team, as this will show that you can adapt to different working environments.
